On-Site IT Support Engineer

Há 2 dias

Guarulhos, São Paulo, Brasil TECEZE Tempo inteiro R$70.000 - R$120.000 por ano

Overview

We are looking for a dedicated and proactive
On-Site IT Support Engineer
to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.

Key Responsibilities

Scope of Work / Activities to be Covered

  • Provide
    on-site support
    for resolving technical incidents related to infrastructure, systems, and end-user devices.
  • Perform
    monitoring of IT equipment and infrastructure maintenance
    , ensuring uptime and reliability.
  • Offer
    desktop/user support
    for local staff, including troubleshooting hardware, software, and connectivity issues.
  • Conduct
    preventive maintenance activities
    such as security checks, system health checks, and patch updates.
  • Monitor and
    coordinate critical service requests
    with remote teams and vendors as needed.
  • Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.

Expected Results

  • Operational Continuity Maintenance:
    Ensure that business processes and local operations remain unaffected during the support period.
  • Quality of Service:
    Deliver efficient, timely, and professional IT support with effective problem-solving skills.
  • Reliable Technical Support:
    Minimize downtime and interruptions across IT systems and infrastructure.
  • Documentation and Reporting:
    Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

Qualifications & Skills

  • Proven experience in
    IT support, helpdesk, or desktop engineering roles
    .
  • Strong knowledge of
    Windows/Mac operating systems, networking basics, hardware, and peripherals
    .
  • Familiarity with
    ITSM ticketing systems
    and incident management processes.
  • Ability to conduct
    preventive maintenance and security checks
    .
  • Strong communication skills and ability to interact with end-users at all levels.
  • Detail-oriented with strong documentation and reporting skills.
  • Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

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