Technical Transition Manager

Há 7 horas

São Paulo, São Paulo, Brasil Cadmus Tempo inteiro R$80.000 - R$120.000 por ano

Position Overview: As a Technical Transition Manager, you will be responsible for ensuring the 
smooth migration, coordinating with Product Squad, customer and providers. The Technical 
Transition Manager role is to understand the customer business and technical requirement and 
convert it in to the technical solution. You will work collaboratively within a cross-functional Agile 
team to drive continuous improvement and innovation. 
Candidate must be fluent in English language both in speaking and writing

Requirements

Key responsibilities: 

• Gathers detailed requirements and creates system specifications  

• Translates business requirements into comprehensive technical system 
specifications. 

• Maps/documents the dependencies and influences of new system requirements 

• Responsible for creating and maintaining structured system specific 
documentation Works with the project managers and development teams to 
ensure that implemented functionality meets architectural and design guidelines. 

• Responsible for producing release notes and roadmaps. 

• Cultivates good relationships with program stakeholders and communicates 
transparently. 

• Supports the entire development lifecycle and reviews test cases for QA to ensure 
proper testing. 

• Provides subject matter expertise for change management processes and systems 
Identifies new contact center trends and discusses them with the business. 

• Defines the ultimate vision for proof-of-concept and solution technical architecture, 
e.g. high-level view of capabilities and requirements of underlying database, 
presentation, technologies and so on. 

• Develops application designs/blueprints and creates Business Architecture 
deliverables that are consistent with SOA (service-oriented architecture) principles. 

• Identifies relevant logical modules and services to fulfill future solution architecture 
Makes high-level design decisions on the structure and interaction of modules and 
services. 

• Identifies potential evolution paths to the ultimate solution vision. 

• Communicates implications of architectural decisions and issues to all stakeholders. 

• Technical degree in Telecommunications Technology or similar acquired Knowledge 

• Working experience of 12 to 15 years in similar domain 

• Experience in Contact Center environment  

• Experience working with Cloud environments will be a plus 

• At least 3 years' experience in contact center systems analysis, ideally in designing 
contact center services, processes and environments. If not, we also value 
experience in VoIP and Networks architecture in large companies 

• Experience in working with global, multi-cultural teams 

• Experience working in complex IT development in complex IT development Projects 

• Understand Contact Center ECO systems dependencies for example with CRM tools 
or Reporting Applications

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