Technical Implementation Owner

About Us
Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role
TIO is the Technical Implementation Owner part of OCD GSOC Organization, and Orange Business CSU Organization, manages customer expectations according to service sold and acts as the main technical point of contact for the customer and the project team (from order to delivery). The TIO delivers managed security solutions to Orange Cyberdefense customers. The TIO implements the managed solutions through the different management platforms. The role of the Technician Implementation Owner is responsible for participating in projects to activate Managed Security Services purchased by customers. The Technician Implementation Owner will ensure that both Customer-, Orange Cyberdefense-, Vendor environments/platforms are setup in accordance with pre-defined project plans, associated instructions, and timeline. The Technician Implementation Owner will also have the opportunity to collaborate cross-functionally with colleagues in the Orange Cyberdefense organization as there are various roles that collaborate within one Onboarding projec t.

Key Responsibilities

• Presales Phase
• Reviews the proposal and delivery model with presales support
• Provides the Level of Effort of the build phase
• Proposes the management architecture for some managed offers
• Validates the timeline and potential training needs
• Contributes to service creation or evolution (PoC/PoV)
• Project Kickoff
• Validates non-standard requests with ISS and Engineering
• Reviews the BoM and request the vendor quotes for the fully managed solutions
• Participates in project internal and external kickoff meetings
• Helps the security consultant collecting the technical requirements
• Aligns the project timeline and deliverables with OCD PM
• Provide Technical Guidance for the customer and the project team
• Deployment and configuration
• New Platform
• Reviews the security design
• Works with L3 Engineering to deliver new PoC/Bespoke solutions
• Validates the nonstandard management approaches with ISS
• Implements the managed security scope of work
• Operational Platform
• Reviews the existing design, the customer environment, and the proposed changes
• Aligns the needed changes with the involved stakeholders complying with the complex change management process
• Implements the managed security scope of work
• Service Activation and Project Closure
• Manages the rollout plans with the customer and OCD PM
• Tests the security scope with the customer and any other relevant stakeholder
• Provides post implementation support
• Initiates the HOTO process with the Operations team and Security Manager including the handover sessions and Knowledge Transfer
• Service Disconnection
• Coordinates and performs the disconnection tasks for complex disconnections needed for running managed services in collaboration with the TIO colleagues.
• Quality
• Ensure that Services can be delivered according to the project timeline
• Ensure that Service deliverables are in accordance with the project plan
• Collaborate with relevant stakeholders to receive-, provide- and take action on activities within the projects. Stakeholders include (but is not limited to):

Security Operations Teams (SOC)

• HOTO Process
• Knowledge Transfer
• Alignment on operational changes

Security PMs

• Project Governance
• Dispatch Requests
• Purchase Orders
• Logistics

Release Program

• HW Refresh (EoS or Vulnerability)
• End of contract disconnect request

Technical Management (ISS)

• License Management
• SMA / SDP Changes
• Access Requests

Security Engineering

• Technical Validations
• Instructions Manuals
• Deployment support for PoCs/Bespoke

Security Managers

• Alignment on operational changes
• Change of operational platform design
• HOTO Process

Security Consultants

• Project Design Phase
• Collecting Technical Requirements

OCD Presales

• Level of Effort of Managed Security Offers
• Validating OCD Scope of Work
• Validating BoM for procurement
• Provide Vendor Quotation for some Costing

About You
Skills & Experience
The Technical Implementation Owner will need to possess the following skills:

• Highly organized/structured, follow-through on commitments and with a strong sense of responsibility for your own- and the team's overall performance
• Ability to work and communicate effectively in English (both written and spoken) and with excellent Customer communication skills
• Have a positive and helpful attitude and always strive to leave a good impression
• Able to remain calm and focused in potentially stressful situations
• Solution oriented and leaves nothing to chance, to stay ahead of potential challenges
• Curious and not afraid of asking questions or initiate discussions

Must have

• Advanced networking skills, very good understanding of TCP/IP, routing, switching and SDWAN
• Expert Network Security Skills
• Advanced / Fluent English (written and spoken)
• Very good communication skills
• Sound customer facing experience
• Certification in Network Security or Vendor relevant certifications

• At least 3 years hands-on experience with one or more of the following solutions:

• Firewalls (Fortinet, Palo Alto, CheckPoint, Juniper, Cisco)

• SASE (Palo Alto Prisma Access)
• F5 (LTM, GTM, WAF)
• Remote Access Solutions (Ivanti)
• SSE (Zscaler)
• Antivirus and Antimalware
• IDS & IDP
• URL & Content filtering solutions.
• Cloud platforms (Azure, AWS)
• Unix/Linux operating system

Good to have

• French (written and spoken)
• Scripting
• Project Management skills (Senior TIO)

Experience/Certifications

• Certification in Network Security or Vendor relevant certifications
• ITILv4
• PRINCE2 Agile
• ISO 27001

The Benefits Of Being Orange
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Benefits
Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter
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