Anti Fraud Manager

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview:

We're looking for someone organized, proactive, and collaborative, with a passion for solving real-world problems, a strong sense of justice, and the ability to lead and support people. As an Operations Lead in Fraud Prevention, you'll be responsible for managing a team of field investigators, ensuring that high-impact cases are handled with depth, speed, and accountability.

You will be part of a regional team focused on protecting the integrity of our platform and ensuring a safe and fair experience for all users — from customers and delivery people to restaurants and business partners.

This role is ideal for someone who enjoys leading teams, has strong organizational and communication skills, and is eager to grow in a dynamic and mission-driven environment.

Role Responsibilities:

• Lead and support a team of approximately 6 field investigators, ensuring alignment, productivity, and individual development;
• Oversee ongoing field investigations, ensuring quality, consistency, and timely execution;
• Prioritize and assign cases based on impact and urgency, ensuring proper operational coverage;
• Serve as the main point of contact between the field team and internal stakeholders (Operations, Risk, Legal, Support, etc.);
• Consolidate learnings, standardize best practices, and promote continuous improvement across workflows;
• Conduct regular check-ins, track team performance metrics, and suggest process optimizations;
• Support training and knowledge-sharing efforts within the team.

• Organizing routes and field plans based on local fraud hotspots
• Rolling out feedback routines and standardizing investigation reporting
• Creating simple dashboards to track team productivity and key performance indicators
• Participating in rapid response initiatives for critical fraud incidents
• Improving communication flows between the field team and central fraud teams

• Local and headquarters antifraud teams, to align on fraud prevention strategies
• Safety, PR and Legal teams, for handling sensitive or escalated cases
• Fraud strategy team, contributing field insights to improve fraud detection and response
• Customer support, ensuring that operational decisions are aligned with user experience and business decisions

Role Qualifications:

• Previous experience managing or coordinating field anti fraud operations or frontline teams
• Strong organizational, prioritization, and decision-making skills
• People skills: ability to guide, listen, and develop talent
• Clear, concise communication skills — both written and verbal
• A proactive, accountable approach to leadership and execution
• Availability for local or regional travel when needed
• Basic knowledge of Excel / Google Sheets and operational KPIs
• Previous experience in the food sector (delivery, restaurants, or related)

Nice-to-haves:

• Experience in fraud prevention, safety, or compliance
• Background in delivery, logistics, or retail operations
• Experience managing third-party teams or external vendors
• Familiarity with performance tracking tools and operational workflows

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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