Head of Customer Engagement and Omnichannel Strategy

Há 3 dias


São Paulo, São Paulo, Brasil Chubb Tempo inteiro R$80.000 - R$150.000 por ano
Description

Este Head será responsable de liderar proyectos estratégicos enfocados en mejorar la performance, automatización e integración de los canales de distribución (digitales y tradicionales) de la compañía.

Responsabilidades Principales:

  • Liderar y gestionar proyectos de transformación punta a punta, incluyendo CRM, integración de call centers y plataformas omnicanal.
    • Coordinar equipos multidisciplinarios (marketing, IT, operaciones, producto y ventas) garantizando la entrega en tiempo, forma y presupuesto.
    • Supervisar la ejecución de campañas omnicanal, alineadas a los objetivos de marca y performance.
    • Monitorear y reportar métricas de desempeño del proyecto 
    • Apoyar la implementación de nuevas herramientas y plataformas digitales
    • Colaborar con equipos regionales y globales para alinear reporte de las iniciativas

o   Construir un modelo omnicanal E2E que facilite la interacción, cotización y compra de pólizas.

Qualifications

Requisitos del Cargo:

  • Título universitario en Marketing, Administración, Ingeniería o carreras afines.
  • Mínimo 5 años de experiencia en seguros o servicios financieros.
  • Experiencia comprobada en gestión de proyectos, metodologías ágiles y coordinación transversal.
  • Conocimiento sólido de los canales de distribución en seguros (Bancaseguros, D2C, Partners y Call Centers).
  • Excelentes habilidades de comunicación y presentación en inglés y español

Deseable:

  • Certificación PMP o Agile (Scrum Master)
  • Conocimiento del ciclo de vida de productos de seguros y diseño de customer journeys
  • Dominio avanzado de Excel y documentación de proyectos

Competencias Clave:

  • Pensamiento estratégico y orientación a resultados
  • Liderazgo y colaboración transversal
  • Comunicación e influencia ejecutiva
  • Adaptabilidad en entornos digitales cambiantes


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