NOC Team Lead

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

• This role calls for someone with solid leadership skills and the ability to bring teams together and keep things running smoothly, even under pressure. You should be well-organized, able to juggle priorities, and comfortable working independently while following direction from remote teams. A calm, analytical approach is important, especially when dealing with tough or unexpected situations. Being detail-oriented and committed to doing things right is key, along with having the people skills to build strong relationships across teams. We're looking for someone who's proactive, motivated, and aligned with the bigger picture of our operations. You should understand the impact your work has on the customer experience, especially during incidents, and be able to connect local day-to-day work with central management through clear communication and reporting. Flexibility and resilience in a fast-moving environment are a must.

Key Responsibilities

• Oversee day-to-day operation, guiding the team in incident response and resolution
• Manage daily planning, resource allocation, and workload balancing across the team
• Responsible for supporting the selection, recruitment, onboarding, performance and continuous training of NOC analysts
• Monitor team performance and drive improvements through individual development and process refinement
• Coordinate communication between local teams, service management, and other stakeholders
• Ensure compliance with procedures and consistency in incident documentation and escalation
• Lead coordination during critical incidents, ensuring timely escalation and follow-up
• Promote a culture of continuous improvement and operational efficiency
• Willing to work hands-on alongside the team, actively participating in daily operations
• Maintain situational awareness of ongoing incidents and service impacts
• Serve as the primary local point of contact, working in coordination with the central NOC management team.

• Degree in Telecommunications, Computer Science, or equivalent experience
• Strong hands-on experience with CORE/RAN networks and telecom protocols such as SS7, MAP, SIP, CAP, ISUP, and DIAMETER
• Solid understanding of mobile network architecture and service delivery
• Proven ability to coordinate complex incidents involving multiple systems and teams
• Familiarity with IoT ecosystems and network monitoring tools is an advantage
• Experience in a 24/7 NOC environment, including team coordination
• Proficiency in English, with strong communication and documentation skills
• Proven leadership experience

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.