Empregos atuais relacionados a Production Support Analyst - São Paulo, São Paulo - emagine - Portugal

  • Trading Support Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil ION Tempo inteiro

    The RoleFidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities...

  • Senior Support Analyst

    Há 6 dias

    São Paulo, Estado de São Paulo, Brasil Day.io - Time Tracking & Shifts Tempo inteiro

    We are Oitchau, a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions.We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners.Our Support team ensures clients have a seamless experience across all our products....

  • Responsible Gaming Support Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Support Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Senior Systems Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil Sinch Tempo inteiro

    Key Responsibilities include:•    Collaborate with cross-functional teams to gather, analyze, and document business requirements and workflows.•    Design, configure, and maintain system solutions to support business operations.•    Serve as a subject matter expert for critical applications and integrations across the...

  • Supply Chain Business Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil Quadrant Technologies Tempo inteiro

    Supply Chain Business Analyst/ Business Analyst & Scrum MasterLocation: Sao Paul, Brazil (Remote)MUST be based in São Paulo, BrazilAbout the RoleWe're seeking a Business Analyst & Scrum Master to help drive the delivery of our Supply Chain Analytics product teams. You'll partner with planning, logistics, and manufacturing domain leaders to translate...

  • Business Analyst

    3 semanas atrás

    São Paulo, Estado de São Paulo, Brasil GraceMark Solutions Tempo inteiro

    We’re Hiring: ITS Business Analyst (Analytics Focus)Location: São Paulo, Brazil (Fully Remote – must be based in SP)Duration: 18 weeksRate: $20–23 USD/hourWe’re looking for an experienced Business Analyst to support analytics initiatives, application rationalization, and data transitions from SAP HANA to Snowflake. What We’re Looking...

  • Bilingual Customer Support Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil AetherCore Tempo inteiro

    We are hiring Bilingual Customer Support Specialists to join a global travel reservation platform in a fast-paced, customer-focused environment.In this role, you will support customers with questions related to bookings, payments, and platform usage, delivering efficient and high-quality service via phone and email. As part of the recruitment process and...

  • Sales Support Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil Meituan Tempo inteiro

    About UsKeeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a...

  • Business Analyst

    Há 3 horas

    São Paulo, São Paulo, Brasil Cube Hub Inc. Tempo inteiro

    Remote Role Business Analyst & Scrum MasterAssignment length 1 yearMax Bill Rate: Will depend on years of experience (5–8+ years in analytics/BA roles; 3–5+ years Scrum Master experience.Worker MUST be based in São Paulo, BrazilWe are hiring for our USA Client; payment is USD; Monthly Pay, No BenefitsCandidate need to have a short notice periodCandidate...

Production Support Analyst

Há 4 horas

São Paulo, São Paulo, Brasil emagine - Portugal Tempo inteiro

Role Overview:

  • We are looking for a
    Fixed Income & Rates Technology Specialist
    to work at the heart of the trading floor, partnering closely with traders and business users to ensure the stability, performance, and continuous improvement of mission-critical trading platforms.

  • This role combines
    Production Support
    ,
    QA Testing
    , and
    L2 Engineering
    , offering strong exposure to Front Office environments and complex Fixed Income products. You will primarily support platforms during
    LATAM trading hours
    , while also contributing to testing, engineering, and platform enhancements outside peak support windows.

What You'll Be Doing:


Production Support (Front Office Focus)

  • Provide hands-on support for Fixed Income trading activities, including
    Bonds, Swaps, and Inflation-linked instruments.
  • Act as the primary point of contact for traders and business users, owning incidents from triage to resolution.
  • Perform rapid impact analysis during live trading and drive effective workarounds to keep trading running.
  • Investigate root causes across the full trade lifecycle (capture → booking → settlement).
  • Contribute to problem management, reducing recurring incidents through long-term fixes.
  • Maintain clear documentation to strengthen the knowledge base.


QA Testing & L2 Engineering

  • Execute
    functional, non-functional, regression, integration, and E2E testing
    for Fixed Income platforms.
  • Design and manage test cases based on real trading scenarios and edge cases.
  • Identify, track, and follow up on defects using
    Jira
    , working closely with development teams.
  • Support application delivery across the full lifecycle, from testing to production readiness.
  • Depending on your background, contribute to:
  • Minor enhancements and bug fixes.
  • Monitoring and alerting solutions to proactively detect system issues.

What We're Looking For:


Front Office Support & Problem Solving

  • Strong experience supporting trading desks in time-critical environments.
  • Ability to communicate clearly with traders under pressure, translating technical issues into business terms.
  • Confident incident ownership and prioritization during live markets.


Financial Markets Knowledge

  • Solid understanding of
    Fixed Income products
    : Bonds, Swaps, Futures, Credit, Govies, Inflation-linked instruments.
  • Familiarity with
    OTC and eTrading workflows.
  • Understanding of market data, pricing, and risk analytics (PnL, sensitivities).


Testing & Validation Expertise

  • Pre-market system and market data validation.
  • Trade testing with P&L and risk verification.
  • Regression testing and UAT coordination with trading desks.


Tools & Technical Awareness (Nice to Have)

  • Jira
    and test management tools (e.g. Xray).
  • Basic scripting (SQL, Bash, PowerShell) for data and log analysis.
  • Exposure to
    Python, Java, or JavaScript
    (reading code, understanding stack traces).
  • Log analysis using tools like
    Kibana.
  • Understanding of:
  • Cloud platforms (AWS: Lambda, S3, EFS).
  • Microservices and REST APIs.
  • Messaging systems (Kafka, MQ, SNS/SQS).
  • Relational and NoSQL databases.


Bonus (Not Mandatory)

  • Monitoring tools (Splunk, CloudWatch, Grafana, Dynatrace).
  • CI/CD pipelines.
  • Caching technologies (Redis, Memcached).

What We Offer:

  • Work on
    advanced, cloud-native trading platforms.
  • Daily collaboration with
    global traders, quants, and engineering teams.
  • Strong learning curve with
    training and career development opportunities.
  • Hybrid and flexible work environment.
  • Working hours
    : Standard business hours (GMT-6) with on-call rotation for critical production support.