Senior Systems Analyst

1 semana atrás

São Paulo, São Paulo, Brasil Sinch Tempo inteiro

Key Responsibilities include:

•    Collaborate with cross-functional teams to gather, analyze, and document business requirements and workflows.

•    Design, configure, and maintain system solutions to support business operations.

•    Serve as a subject matter expert for critical applications and integrations across the organization.

•    Lead system improvement initiatives, including evaluating new technology, enhancing system functionality, and optimizing business processes.

•    Create and maintain technical documentation, process maps, data dictionaries, and user manuals.

•    Coordinate and support system testing processes, including unit, integration, and user acceptance testing.

•    Provide advanced troubleshooting and root-cause analysis of system issues; work with internal teams and vendors to resolve problems.

•    Manage and prioritize enhancement requests and system support tickets.

•    Train end users on new features, functionality, and best practices.

•    Ensure system security, compliance, and data integrity throughout all system environments.

•    Support project delivery, including planning, scheduling, status reporting, and risk mitigation.

Functional Experience:

•    Bachelor's degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).

•    Solid experience as a Systems Analyst, Business Systems Analyst, or related technical/functional role.

•    Demonstrated ability to translate business requirements into scalable technical solutions.

•    Strong understanding of systems integration concepts, data flow, and process modeling.

•    Experience working with enterprise-level applications (CRM and workflow systems).

•    Excellent analytical, problem-solving, and root-cause analysis skills.

•    Strong communication skills and the ability to interact with the system user community at various levels.

•    Ability to manage multiple priorities in a fast-paced environment.

•    Experience with SQL queries and data analysis/reporting tools.

•    Project management or business process improvement experience.

•    Familiarity with Agile/Scrum methodologies and software development lifecycle practices.
 

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader

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