Merchant Strategy Operation Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid
Team Overview

You will be part of a team that manages the operations of an entire city. In this role, you can influence the operational outcomes for the whole city and use your creativity to help merchants run their food delivery businesses more effectively, enabling users to discover and enjoy their favorite meals.

Role Responsibilities

• Responsible for merchant quantity, activity, and healthy business performance.
• Signing & Planning:Analyze merchant performance, identify growth opportunities across multiple dimensions, and guide the BD team to efficiently acquire high-value merchants.
• Operations Policy:Use policy adjustments to drive merchants toward high-quality information presentation, resolve merchant issues, boost merchant activity and per-merchant yield, and ensure healthy platform operation.
• Merchant Marketing:Develop merchant marketing strategies, mobilize merchant subsidy resources, and coordinate with the BD team to drive implementation.
• Data analysis:Analyze data, gain insights from merchant-related data, and drive operational decisions based on the data analysis results.
• Targets & Budget:Plan budget allocation, set recommended targets, establish cross-functional alignment, and evaluate and review strategy effectiveness.
• Cross-functional Collaboration:Collaborate with the Delivery side to balance supply and demand, and optimize delivery experience.

Role Qualifications

Qualifications

• Bachelor's degree or higher; 5+ years of experience; prior experience in Internet merchant/partner strategy operations or business analytics preferred.
• Excellent logical and structured thinking; strong ability to synthesize and distill insights; data-aware with solid data analysis skills.
• Integrity, strong communication and collaboration skills, self-driven.
• English proficiency to work as a working language.
• International/global business experience
• Proficiency in SQL/EXCEL
• Extroverted/Outgoing personality friendly for cross-team collaboration

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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