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Technical account manager/Integration engineer

2 semanas atrás

Brazil Remote floLIVE Tempo inteiro

At floLIVE, we are transforming the way enterprises, IoT service providers, and mobile operators connect and manage their devices across the globe. Our Connectivity Management Service is designed to meet the complex demands of IoT connectivity, with a focus on security, efficiency, and scalability.

Key Responsibilities:

  • Serve as the trusted advisor and primary liaison for MVNO customers in Brazil, ensuring a seamless customer experience from onboarding through ongoing operations.
  • Own the technical relationship with MVNO accounts, working closely with engineering, operations, and product teams to resolve issues and enable growth.
  • Support customer onboarding and integration activities, including configuration of core network elements and CMP modules.
  • Act as an escalation point for support issues, coordinating with floLIVE's NOC, support, and product teams to drive timely resolution.
  • Deliver proactive account management: monitoring usage, analyzing KPIs, and recommending best practices to optimize customer performance.
  • Conduct regular business reviews with MVNO customers, ensuring alignment between customer goals and floLIVE's roadmap.
  • Provide training and knowledge transfer sessions to customer technical and operational teams.
  • Gather customer feedback and work with Product Management to influence enhancements and new features tailored for MVNO needs.
  • Maintain strong awareness of the Brazilian regulatory and telecom landscape, ensuring customers' compliance and operational readiness.

Qualifications:

  • Bachelor's degree in Telecommunications, Computer Science, Engineering, or related field (or equivalent practical experience).
  • 5+ years of experience in a customer-facing technical role (Technical Account Manager, Customer Success Manager, Solutions Engineer, or Support Lead) within the telecom/MVNO domain.
  • Strong knowledge of mobile core network elements (EPC/5GC, HSS/HLR, IMS, SMSC, etc.) and related protocols.
  • Hands-on experience with Connectivity Management Platforms (CMPs) and SIM lifecycle management.
  • Demonstrated success in managing and supporting MVNO or MNO accounts.
  • Excellent communication skills in Portuguese and English (Spanish a plus).
  • Strong problem-solving and organizational skills; ability to manage multiple accounts/projects simultaneously.
  • Customer-first mindset with a track record of building long-term, trust-based relationships.