Junior Systems Engineer

2 semanas atrás

Greater São Paulo Area, Brasil Cognizant Tempo inteiro R$40.000 - R$80.000 por ano

Junior Systems Engineer – Service Now
About The Role
The Junior Systems Engineer – Service Now, will support incident management and technical operations, focusing on Service Desk, ServiceNow, and Windows systems. This office-based role involves rotational shifts and requires advanced level in English, Portuguese, and Spanish. Key responsibilities include resolving incidents, maintaining system performance, conducting root cause analysis, and collaborating on process improvements. Candidates should hold certifications such as ITIL Foundation and Microsoft Certified: Windows Server Fundamentals.

In This Role, You Will

  • Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
  • Provide technical support and guidance to users through the Service Desk.
  • Utilize Service Now to track management and resolve incidents and service requests.
  • Collaborate with team members to identify and implement process improvements.
  • Ensure all incidents are logged prioritized and resolved within agreed service levels.
  • Conduct root cause analysis to prevent incidents.
  • Maintain and support Windows-based systems to ensure optimal performance.
  • Develop and maintain documentation for system configurations and procedures.
  • Communicate effectively with stakeholders to provide updates on incident status.
  • Participate in rotational shifts to provide 24/7 support coverage.
  • Monitor system performance and take proactive measures to prevent issues.
  • Assist in the deployment and configuration of new systems and applications.
  • Contribute to the development of training materials for end-users.

Work model:
On Site

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

  • Bachelor's degree
  • Advanced English and Spanish
  • Demonstrate strong problem-solving skills and attention to detail.
  • Possess excellent communication skills in English Portuguese and Spanish.
  • Show proficiency in using Service Now for incident management.
  • Have a solid understanding of Windows operating systems.
  • Exhibit the ability to work effectively in a team-oriented environment.
  • Display a customer-focused approach to service delivery.
  • Hold a relevant certification such as ITIL Foundation or Microsoft Certified: Windows Server Fundamentals.

These will help you stand out

  • ITIL Foundation Microsoft Certified: Windows Server Fundamentals

Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

  • Junior Systems Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro R$40.000 - R$60.000 por ano

    Junior Systems Engineer – Service NowAbout the roleThe Junior Systems Engineer – Service Now, will support incident management and technical operations, focusing on Service Desk, ServiceNow, and Windows systems. This office-based role involves rotational shifts and requires advanced level in English, Portuguese, and Spanish. Key responsibilities include...

  • Software Engineer For Scalable Systems

    2 semanas atrás

    São Paulo, Brasil beBeeSoftwareEngineer Tempo inteiro

    Software Engineer - Scalable Systems The role involves designing, implementing, scaling, and maintaining code that powers production systems. You will work independently, ensuring timely and high-quality delivery. Candidates should have 7+ years of hands-on professional backend software development experience, a degree in Computer Science or related field,...

  • Software Engineer, City Storage Systems

    2 semanas atrás

    São Paulo, Brasil City Storage Systems Tempo inteiro

    Software Engineer, City Storage Systems - Sao Paulo, Brazil Join to apply for the Software Engineer, City Storage Systems - Sao Paulo, Brazil role at City Storage Systems Who We Are At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more...

  • Solutions Engineer

    1 semana atrás

    Greater São Paulo Area, Brasil Cubbo Tempo inteiro

    As a Solutions Engineer at Cubbo, you’ll bridge the gap between our customers’ systems and Cubbo’s fulfillment technology. You’ll work directly with enterprise clients and our internal teams (engineering, product, and operations) to:Design and implement integrations between customer ecommerce platforms and Cubbo’s systems (APIs, ERPs, OMS,...

  • Systems Engineer

    Há 18 horas

    São Paulo, São Paulo, Brasil Fortinet Tempo inteiro R$120.000 - R$250.000 por ano

    DescriptionSkills & QualificationsHighly organized, proactive, and sales-focused.Experience in technical/pre-sales roles as a Systems Engineer.Excellent knowledge of OT cybersecurity, including ICS environments.Familiarity with OT devices (PLCs, IEDs, RTUs, HMIs) and systems (SCADA, DCS, Historians).Understanding of industry standards: ISA95, Purdue Model,...

  • Solutions engineer

    3 semanas atrás

    Greater São Paulo Area, Brasil Cubbo Tempo inteiro

    As a Solutions Engineer at Cubbo, you’ll bridge the gap between our customers’ systems and Cubbo’s fulfillment technology. You’ll work directly with enterprise clients and our internal teams (engineering, product, and operations) to: Design and implement integrations between customer ecommerce platforms and Cubbo’s systems (APIs, ERPs, OMS, WMS)....

  • Solutions Engineer

    1 dia atrás

    Greater São Paulo Area, Brasil Cubbo Tempo inteiro

    As a Solutions Engineer at Cubbo, you'll bridge the gap between our customers' systems and Cubbo's fulfillment technology. You'll work directly with enterprise clients and our internal teams (engineering, product, and operations) to: Design and implement integrations between customer ecommerce platforms and Cubbo's systems (APIs, ERPs, OMS, WMS). Build...

  • Lead Systems Support Engineer

    Há 3 dias

    Greater São Paulo Area, Brasil Thoughtworks Tempo inteiro

    As a lead Systems Support Engineer you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients,...

  • Software Engineer II, Backend

    2 semanas atrás

    Greater São Paulo Area, Brasil Uber Tempo inteiro R$90.000 - R$120.000 por ano

    About The RoleSoftware Engineers at Uber have an impact across a variety of business and technology decisions spanning projects and locations. We are passionate and pragmatic technologists who are able to design scalable systems while deliver efficient code. We are humble teachers, technically mentoring a team of talented engineers while also executing on...

  • Performance Test Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil GeorgiaTEK Systems Inc. Tempo inteiro R$120.000 - R$240.000 por ano

    Performance Test EngineerContract Type: Fixed-TermExperience Required: 7–11 yearsLocation: Hybrid - São PauloOverview:We are looking for a Performance Test Engineer with strong experience in LoadRunner and a solid background in both automation and manual testing. The ideal candidate will be responsible for designing and executing performance and...