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Network Support Analyst

3 semanas atrás


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Descrição do cargo

Atuar em fila de atendimento de requisições e incidentes que requerem suporte técnico (Troubleshooting) de baixa e média complexidade em infraestrutura de redes IP com foco em soluções de redes (Routing/Switching, Wireless e Collaboration)

Elaborar e aplicar procedimentos para reestabelecer serviços e realizar configurações de rotina em infraestrutura de redes

Ter experiência em mapear problemas em infraestruturas de redes e telefonia IP

Mapear/documentar procedimentos técnicos, topologias e manuais técnicos para atendimento a usuários

Interagir com o time de suporte técnico Logicalis para escalonamento em demandas complexas

Atuar em demandas em horários extras caso necessário e ter disponibilidade para atendimento em campo ou pequenas viagens.

Qualificações

Possuir perfil multi disciplinar (Networking/Collaboration) e estar disposto a ampliar seus conhecimentos em outras tecnologias

Ter conhecimento pleno em suporte técnico em infraestrutura de redes e telefonia IP

Possuir boa comunicação, inquietude em se desenvolver e ter um espírito de equipe aguçado

Atuar de forma PLENA em situações em que ocorram escalonamentos técnicos críticos

Certificações

ITIL (Desejável)

CCNA Routing&Switching (Requerido)

CCNA Collaboration (Diferencial)

Inglês intermediário para interação com fabricante (Diferencial)