Shared Services Manager

We are seeking an experienced and proactive Senior Business Controller / Finance professional with strong HR exposure to lead and oversee all employee-related activities within our local Finance and Accounting Operations in Brazil. This role is critical to ensuring the effective execution of FICO practices across the full company P&L and balance sheet, working closely with local teams and the global organization to align financial practices and procedures with broader business objectives.

Key Responsibilities

Finance & Accounting

• Financial Operations & Reporting: Oversee and manage all financial operations, including budgeting, forecasting, and reporting.
• Lead the monthly accounting close process.
• Ensure accurate financial reporting to senior management and global stakeholders.
• Provide data for audits and support the management of internal control frameworks same as local mandatory audits.
• Provide expertise and support for tax strategies and compliance, including ICMS, PIS/COFINS among others applicable in the operations.
• Strategic Partnership & Analysis: Act as a strategic finance partner, driving financial performance and optimizing working capital.
• Systems & Data Management: Utilize and manage ERP systems and Business Intelligence (BI) tools to build reports and manage data integrity and quality.
• Support the setup of accounting systems and ERP processes for the Legal Entity, also managing outsourced vendor services.
• Coordinate with international finance teams to maintain consistent practices and reporting standards across borders.
• Manage and coordinate payroll processing in collaboration with external providers and internal stakeholders, ensuring accuracy, timeliness, and compliance.
• Oversee payroll accounting, reconciliations, and payroll-related postings to the general ledger.
• Support financial reporting related to payroll, employee costs, provisions, and accruals.
• Monitor and control workforce-related costs, supporting budgeting and forecasting activities.
• Assist with balance sheet and P&L activities related to payroll, benefits, and employee liabilities.

HR Operations & Employee Services

• Support core HR operational processes across the employee lifecycle, including onboarding, offboarding, and employee data management.
• Administer employee compensation and benefits in coordination with payroll and finance activities.
• Support employee relations processes, disciplinary documentation, and labour-law-related administration.
• Act as a point of contact for employees and managers on HR operational and payroll-related queries.

Operational Excellence & Compliance

• Contribute to continuous improvement initiatives across finance, payroll, and HR processes.
• Ensure alignment with company policies, governance standards, and local legislation.
• Support workforce reporting, metrics, and data analysis for decision-making.

Key Performance Indicators

• Compliance with financial, tax, and labour legislation
• Accuracy of financial reporting and workforce cost data
• Audit and governance outcomes
• Payroll accuracy, timeliness, and reconciliation results
• Quality and timeliness of employee service delivery

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field; HR qualification or certification is an advantage.
• Minimum of 10 years' experience in finance and accounting roles, with exposure to payroll and HR operations.
• Strong knowledge of Brazilian financial regulations, accounting principles, payroll processes, taxes, and social security requirements.
• Working knowledge of Brazilian labour legislation and HR operational practices.
• Experience with financial systems, payroll platforms, and HR information systems.
• Strong analytical, organisational, and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities independently with a high level of accountability.
• Excellent communication skills and experience supporting managers and international stakeholders.
• Fluent in English.

Desired Behaviours

• Strong financial and analytical mindset
• High accountability and attention to detail
• Service-oriented and reliable
• Well-organised with strong planning skills
• Effective communication and cultural sensitivity
• Continuous improvement and process-driven approach