
Support Technician
2 semanas atrás
Description -
This role is onsite client in Belo Horizonte - MG.
Job Summary
This role is part of a team that is responsible for supporting the customer's video conferencing environment and events. This includes providing technical support and troubleshooting for customer video conferencing issues, providing event support, tracking and resolving incidents, providing MACD support (including installing, updating, and configuring video conferencing equipment), maintaining a support knowledgebase and technical checklist of local rooms, guiding customers in the use of video conferencing equipment and software, monitoring meetings, supporting board room meetings, providing user training, and escalating to other teams and other vendors. This is a customer-facing position, and the successful candidate will have excellent customer service skills.
Responsibilities
- Provide technical support for a customer's end users.
- Provide support for a customer's video conferencing events/meetings.
- Ensure conference rooms are functional and ready for video calls and events.
- Monitor customer meetings and resolve any issues that arise.
- Open tickets for incidents and maintain the customer incident management and CMDB systems.
- Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing, configuring, maintaining, and removing video equipment as requested.
- Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues.
- Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.
- Update and maintain customer video environment-documentation and process documentation.
- Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.
- Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.
- Validate end-to-end service functionality upon completion of installation activities.
- De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.
Education & Experience Recommended
- Associate degree or equivalent experience preferred.
- 2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices.
Preferred Certifications
NA
Knowledge & Skills
- Knowledge Microsoft Teams rooms and conferencing essential.
- Experience with installing and troubleshooting Poly video conferencing devices.
- Experience with Trouble Ticket and Incident Management software systems preferred.
- Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.
- Must be highly organized, detail-oriented, self-motivated, and able to work with little supervision.
- Good verbal and written communication skills a plus.
- Proficiency in speaking, reading and writing English preferred.
- 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.
- Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus.
- 1 year of working knowledge of H.320, H.323 and SIP protocols preferred.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
#LI-POST
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Brazil)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
-
Support Technician
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil HP Tempo inteiro R$30.000 - R$60.000 por anoSupport TechnicianDescription -This role is onsite client in Belo Horizonte - MGJob SummaryThis role is part of a team that is responsible for supporting the customer's video conferencing events. This includes maintaining a technical checklist of local rooms to ensure they are functional, monitoring meetings, providing support for boardroom meetings,...
-
Onsite Support Technician
1 semana atrás
Belo Horizonte, Minas Gerais, Brasil HP Tempo inteiro US$60.000 - US$80.000 por anoOnsite Support TechnicianDescription -This role is onsite client in Belo Horizonte- MG.Job SummaryThis role is part of a team that is responsible for supporting the customer's video conferencing environment. This includes providing technical support and troubleshooting for customer video conferencing issues, tracking and resolving incidents, providing MACD...
-
Support Technician
4 semanas atrás
Belo Horizonte, Minas Gerais, Brasil Hewlett Packard Tempo inteiroThis role is onsite client in Belo Horizonte - MG.**Job Summary****Responsibilities**- Provide technical support for a customer's end users.- Provide support for a customer's video conferencing events/meetings.- Ensure conference rooms are functional and ready for video calls and events.- Monitor customer meetings and resolve any issues that arise.- Open...
-
Video Support Technician
3 semanas atrás
Belo Horizonte, Minas Gerais, Brasil Hewlett Packard Tempo inteiroThis role is onsite client in Belo Horizonte - MG**Job Summary****Responsibilities**- Provide technical support for a customer's end users.- Open tickets for incidents and maintain the customer incident management and CMDB systems.- Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing, configuring,...
-
Emergency Vehicle Technician Iii
3 semanas atrás
Belo Horizonte, Minas Gerais, Brasil Vectrus Tempo inteiroOverview:Emergency Vehicle Technician III (EVT III) trained specifically to maintain and repair fire fighting equipment and emergency vehicles, including fire engines, tenders, tankers, rescue, flight line assets, foam systems, air compressor, dry chemical systems, hazmat response vehicles, and utility vehicles all known as fire fighting apparatus. Perform...
-
Onsite Video Support Technician
Há 2 dias
Belo Horizonte, Minas Gerais, Brasil HP Tempo inteiro R$40.000 - R$60.000 por anoThis role is onsite client in Belo Horizonte- MG.Job SummaryThis role is part of a team that is responsible for supporting the customer's video conferencing environment. This includes providing technical support and troubleshooting for customer video conferencing issues, tracking and resolving incidents, providing MACD support (including installing,...
-
Planning Technician
3 semanas atrás
Belo Horizonte, Minas Gerais, Brasil Ausenco Tempo inteiroOur team in Brazil is growing, we are currently recruiting for a Planning Technician to join our Minerals & Metals Business line in the in Belo Horizonte office.**About the role**:- Support the control and updating of the construction physical schedule;- Collect and consolidate field information regarding the progress of activities;- Review, comment on, and...
-
Doc Control Technician
3 semanas atrás
Belo Horizonte, Minas Gerais, Brasil Ausenco Tempo inteiroOur team in Brazil s growing, we are currently recruiting for a Doc Control Technician to join our Minerals & Metals Business line in the in Belo Horizonte office.**About the role**:- Issuing and controlling technical documents developed by the engineering team for submission to the client;- Managing and monitoring all project documentation requests received...
-
Doc Control Technician
Há 2 dias
Belo Horizonte, Minas Gerais, Brasil Ausenco Tempo inteiro R$60.000 - R$80.000 por anoOur team in Brazil s growing, we are currently recruiting for a Doc Control Technician to join our Minerals & Metals Business line in the in Belo Horizonte office.About The RoleIssuing and controlling technical documents developed by the engineering team for submission to the client;Managing and monitoring all project documentation requests received from the...
-
IT Support Technician
3 semanas atrás
Belo Horizonte, Minas Gerais, Brasil Squadra Digital Tempo inteiroCriamos negócios digitais de sucesso através de um mergulho profundo na experiência do cliente e com entregas ágeis durante todo o processo de criação e evolução de serviços e produtos digitais. Somos apaixonados por tecnologia e por boas experiências, energizados por mudanças, movidos por gente. Você está pronto para fazer parte do nosso...