Customer Service Representative Supervisor

Há 4 dias

São Paulo, São Paulo, Brasil FH International Consulting Co. Inc. Tempo inteiro R$60.000 por ano

As an Operations Manager you will oversee both customer service and local operations workflows, ensuring seamless delivery of player support and operations. A key part of this role is to be highly resourceful in managing all online slots operations needs, including coordinating with vendors, handling game-related issues, and ensuring the timely execution of slot promotions and updates. You will lead the CS team, ensure compliance with the company standards, and act as the central link between local operations and HO.

Customer Service Management

  • Lead and supervise the customer service team, ensuring high-quality, fast, and professional player support.
  • Monitor KPIs (response time, satisfaction, resolution rates) and implement performance improvements.
  • Handle escalated cases, including VIP players and sensitive complaints.
  • Train staff on new games, features, and promotions.

Operations Oversight

  • Oversee daily operational processes including payments, verification, and promotional execution.
  • Coordinate with HQ to standardize reporting, workflows, and system updates.
  • Prepare weekly and monthly performance/operations reports.
  • Act as the main point of contact for all operational needs.
  • Liaise with slot providers/vendors to resolve technical issues quickly.
  • Ensure slot game launches, updates, and promotional campaigns are executed on time.
  • Monitor slot performance data, player feedback, and system stability.
  • Provide resourceful solutions for local slot-related operational challenges.

Leadership & Continuous Improvement

  • Recruit, train, and develop top local talent for CS and ops functions.
  • Identify areas for improvement across support and operations and propose actionable solutions.
  • Act as the bridge between local market operations and senior management.

QUALIFICATIONS

  • Minimum of 2 years of experience in Operations Management
  • Experience in Online Gaming, iGaming (slot/casino) is strongly preferred
  • Fluent in English and Portuguese
  • Strong leadership and people management skills
  • Deep understanding of slot operations, game launches, and promotional cycles
  • Excellent in problem solving and resourcefulness- able to resolve slot and operational issues in a timely manner
  • Ability to balance player satisfaction, compliance, and operational efficiency.

Job Type: Full-time

Pay: From R$5,000.00 per month

Application Question(s):

  • Are you a native Portuguese speaker?
  • Do you have any relevant experience in iGaming or the casino industry?
  • How many years of experience do you have working as customer service?
  • How many years of experience do you have working as an Operations Manager?
  • Describe your right to work in the country you're residing in:

Language:

  • English (Preferred)

  • Customer Experience Supervisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Lubrizol Tempo inteiro R$90.000 - R$120.000 por ano

    Title: Customer Experience Supervisor As a Customer Experience Supervisor, you will be responsible for leading a dynamic team and driving exceptional customer engagement. Your leadership will directly impact our commitment to delivering unparalleled customer satisfaction and shaping the future of our customer interactions. You will play a key role in...

  • Customer Experience Supervisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Lubrizol Tempo inteiro R$90.000 - R$120.000 por ano

    Title: Customer Experience SupervisorAs a Customer Experience Supervisor, you will be responsible for leading a dynamic team and driving exceptional customer engagement. Your leadership will directly impact our commitment to delivering unparalleled customer satisfaction and shaping the future of our customer interactions. You will play a key role in...

  • Customer Experience Supervisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil The Lubrizol Corporation Tempo inteiro R$90.000 - R$120.000 por ano

    Title:Customer Experience SupervisorAs a Customer Experience Supervisor, you will be responsible for leading a dynamic team and driving exceptional customer engagement. Your leadership will directly impact our commitment to delivering unparalleled customer satisfaction and shaping the future of our customer interactions. You will play a key role in executing...

  • Bilingual (Portuguese/English) Customer Service Representative

    Há 4 dias

    São Paulo, São Paulo, Brasil TTEC Tempo inteiro R$35.000 - R$45.000 por ano

    What You'll Be DoingAs a bilingual customer service representative at TTEC, you'll be helping customers by quickly providing answers, consulting on solutions, and resolving issues with a smile. You'll be the key to turning an average customer's experience into an exceptional one. We'll train you to become a subject matter expert in your field, ensuring...

  • Order-to-Cash Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil Solvay Tempo inteiro R$78.400 - R$98.000 por ano

    Solvay is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the...

  • Representative, Reservations Sales

    Há 5 dias

    São Paulo, São Paulo, Brasil American Airlines Tempo inteiro R$30.000 - R$60.000 por ano

    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...

  • Customer Service

    1 semana atrás

    São Paulo, São Paulo, Brasil Sew Miami Tempo inteiro R$40.000 - R$60.000 por ano

    We are looking for a highly detail-oriented and fluent English-speaking Customer Service & Data Manager to join our team.As a Customer Service Representative, you will be the first point of contact for our customers via email and phone. You will handle inquiries about products, orders, returns, shipping, and general company information. Your goal is to...

  • supervisor(a) de telemarketing

    2 semanas atrás

    São Paulo, São Paulo, Brasil ITS Customer Service Tempo inteiro

    Principais atividades e responsabilidades:Atendimento do DISQUE DENÚNCIA.Pré-requisitosIdade mínima de 18 (dezoito) anos;Ensino médio completo (obrigatório);Possuir, preferencialmente, experiência mínima de 01 (um) ano em teleatendimento ou serviço de Contact center, ou ainda, em atividade similar;Possuir habilidade em digitação, comprovada por...

  • Customer Service Intern

    Há 4 dias

    São Paulo, São Paulo, Brasil Fortive Tempo inteiro R$30.000 - R$45.000 por ano

    As a Customer Service Intern, you'll play a key role in supporting our Brazilian market operations. You'll work closely with customers and distributors to ensure a seamless post-sales experience, while developing technical expertise and communication skills. Your responsibilities will include: Assisting end users and distributors with product specifications...

  • Internal Customer Support

    2 semanas atrás

    São Paulo, São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro US$18.000 - US$21.000 por ano

    Job Description Agent Hiring (U1)Role: Internal/External Customer SupportLocation: Sao Paulo, BrazilLanguages required: English/French (3 positions)Salary R$6.000,00 (remote PJ) and R$7.000,00 (remote PJ)The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's...