Program Manager, Payments

Há 2 dias

Greater São Paulo Area, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por ano

Description
We are seeking an experienced Program Manager to join Amazon Latin America Payments Team to lead our partnership initiatives. This is a crucial role for improving the payment experience for Amazon customers shopping on Latin America through strategic partnerships with schemes, acquirers and financial institutions.

Key job responsibilities

Key job responsibilities

  • Develop and execute partnership strategies with banks, financial institutions, schemes and payment service providers to enhance Amazon Latin America (LATAM) countries payment offerings.

Secure, sign-up, and manage working relationships with partners such as acquirers, issuers, schemes like VISA, MasterCard, Alternative Payment Methods (APMs), and Third Party Providers (3PPs).

  • Negotiate and finalize technical business contracts with banking partners, ensuring favorable terms for Technical Operations Amazon LATAM.
  • Drive Service Level Agreements (SLAs) through partners to maintain high standards of service quality and customer satisfaction.
  • Collaborate with internal teams (Product, Tech, Legal, Finance) to align partnership goals with overall business objectives.
  • Coordinate E2E technical integrations and Security assesments, monitor and analyze partnership performance, providing regular reports and recommendations for improvement.
  • Stay informed about industry trends, regulations, and emerging technologies in the acquirers, PSPs and payments space.
  • Represent Amazon LATAM at industry events and conferences to build and maintain relationships with key stakeholders.

Basic Qualifications

  • Experience in program or project management
  • Experience working cross functionally with tech and non-tech teams
  • Experience in defining and implementing process improvement initiatives using data and metrics
  • Bachelor's degree, or BS degree
  • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
  • Experience defining program requirements and using data and metrics to drive improvements

Preferred Qualifications

  • Experience in driving end to end delivery, and communicating results to senior leadership
  • Experience working with multiple groups of stakeholders
  • Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
  • Driving process improvements experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A3104675

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