Payment Operations Regional Service Delivery Lead

Company Description
Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
Job Description
More about
our mission
and
what we offer
.

We're looking for a Payment Operations Regional Team Lead - Service Delivery to join our team in our São Paulo, Brazil office. This role is a unique opportunity to have an impact on Wise's mission, grow as a leader of our Operations teams and help save millions more people money.

Your Mission
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. Your mission is to develop a strong Operations team and support specialists on their personal growth paths.

Here's how you'll be contributing to the Operations Team

• Help the team develop and measure KPIs for success.
• Set OKRs based on the highest impact areas identified, and drive your team towards delivering on goals.
• Manage your team's resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage.
• Increase the efficiency of the operations team while balancing the health and productivity of your specialists.
• Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks.
• Ensure the team's readiness to handle unexpected situations.
• Collaborate closely with stakeholders to improve the state of Payment Operations.

This Role Will Give You The Opportunity To

• Make an Impact - You'll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero
• Inspire Teams - You'll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you'll use to work with product development engineers and other operational teams to help solve our customer's problems
• Develop Wisers - You'll scale culture and help to create a positive and motivating work environment for our Wisers. You'll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We don't believe in drama, only good Karma
• Work Globally - You'll work closely with internal and external partners and help to figure out ways to make our customers' lives better. You'll also occasionally travel to work and learn with our teams in other locations We're 1500+ Wisers with 70+ nationalities located in offices from Tallinn to Tokyo, and much like our product, we operate without borders communicating across teams and locations. We get it done

Qualifications

• A minimum of 2 years experience in a leadership position with a track record of demonstrating strong leadership skills and building high-functioning teams.
• You have relevant experience leading an operational and/or project team.
• You're a self-starter who is independent and able to navigate and thrive in a fast-paced, autonomous environment. You drive to make things happen instead of wondering why things happened.
• You understand how to set clear OKRs and set KPIs for your team. You have a proven track record of moving metrics and driving your team to reach set goals.
• You have a strong analytical mindset and you're able to identify opportunities that have the most value-add to customers and your team. You build a narrative from data to influence decisions.
• You're a great communicator, straight up and honest. You can adapt your communication style to different audiences. You're able to persuade others and you aren't afraid to challenge something when you need to.
• You're comfortable working within teams that face complex issues and take charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You're comfortable and composed when either giving or receiving feedback.
• You are passionate about nurturing talent and developing your team's potential.
• You have a passion for technology, customer experience, and you want your work to have a positive impact on people.
• You're a great relationship builder, experienced at working closely with internal and external partners as well as product and engineering development teams. You are able to influence decisions to reach shared objectives.
• Your curiosity has no limit and this is your guiding light. You have the self-awareness to recognise areas you don't know and the humility to learn

Some Extra Skills That Would Be Awesome

• You have worked in a cross border team - know their challenges and how to overcome these
• You have a background in payments and have experience working with product and engineering teams
• You know how to use different processes improvements methodologies
• PMP - Project Management Certification
• Lean Six Sigma

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.