Knowledge Management Senior Specialist

About Remote
Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
 
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of workWhat this job can offer you

As a Knowledge Management Specialist within the Customer Experience (CX) Operations team, you will take ownership of maintaining and evolving critical areas of the Remote knowledge base. You will play a pivotal role in improving the accuracy, accessibility, and strategic value of knowledge content that enables Remote's teams to deliver exceptional support and compliant guidance at scale. While contributing to operational excellence today, you'll also help shape the future of our knowledge systems by identifying opportunities for improvement, driving updates in collaboration with subject matter experts, and leveraging data to maximise impact.

You'll work closely with product, legal, compliance, and customer-facing teams to ensure Remote's knowledge remains a reliable, scalable source of truth across a globally distributed workforce.

What you bring

• Experience: Strong operational background with experience in knowledge management, content strategy, or technical writing. Proven ability to manage structured content in a fast-paced environment.
• Initiative & Impact: Demonstrated ability to proactively identify automation opportunities, drive process improvements, and lead projects that align operations with product roadmaps and company values.
• Systems Knowledge: Familiarity with content management systems, AI-enabled knowledge tools, and CRM platforms.
• Collaboration Skills: Strong cross-functional collaboration experience, particularly working with Legal, Product, Ops, or Customer Support teams.
• Content Quality & Maintenance: Ability to ensure knowledge assets are well-written, up-to-date, and aligned with business and regulatory needs.
• Analytical Thinking: Comfort using data and metrics to evaluate knowledge effectiveness and identify content gaps.
• Initiative & Autonomy: Demonstrated ability to independently own domains and drive initiatives from planning to execution with minimal oversight.
• Adaptability: Thrive in dynamic, fast-changing environments where priorities shift regularly.
• Communication: Excellent verbal and written communication in English; ability to simplify complex ideas for broad audiences.
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities

• Knowledge Ownership: Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content.
• Content Creation & Maintenance: Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users.
• SSoT Alignment: Ensure documentation is treated and maintained as a Single Source of Truth (SSoT), reducing reliance on tribal knowledge or outdated material.
• Stakeholder Collaboration: Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base.
• Data-Informed Improvements: Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection.
• Content Processes: Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.
• Knowledge Integrity: Proactively monitor legal and product change logs and contribute to update cycles that keep content current and compliant.
• Project Contributions: Participate in mid-scale projects related to new product launches, regional expansions, or compliance updates.
• Mentorship & Support: Provide guidance to junior team members and act as a connector between content creators and consumers across the organisation.

Practicals

• You'll report to: Senior Director Business Operations
• Team: CX Operations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $35,350 to $99,450. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview 
5. Prior employment verification check 

Benefits

Our full benefits & perks are explained in our handbook at  As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis. 

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