Mid-Level Technical Writer

About DevSavant

At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.

Job Overview

The Technical Writer will play a key role within the Product Team, developing clear, concise, and highly technical documentation that supports users. This includes, but is not limited to, product help articles, API documentation, how-to guides, release notes, and feature descriptions.

You will collaborate closely with product managers, engineers, designers, and client-facing teams to craft accurate, accessible, and engaging content that enhances the overall user experience and ensures customers derive maximum value from the platform.

A strong foundation in modern documentation tools and a forward-thinking approach to AI-driven content efficiencies are essential for success in this role.

This is a remote work-from-home position with occasional travel for team meetings or client engagements.

Key Responsibilities

• Develop and maintain comprehensive user-facing documentation, including API documentation, help center articles, how-to guides, FAQs, and tutorials.
• Create and refine detailed release notes and feature documentation to ensure clarity and alignment with product updates.
• Collaborate cross-functionally with product managers and engineers to understand technical features, workflows, and integration points.
• Translate complex technical concepts into accessible language for various audiences, including developers and end users.
• Ensure consistency in style, tone, and terminology across all technical documentation.
• Leverage AI-driven efficiencies to enhance documentation accuracy, organization, and relevance.
• Optimize content structure for usability, discoverability, and engagement across multiple platforms.
• Utilize visuals, diagrams, and interactive elements to improve comprehension and usability.
• Continuously refine documentation based on product updates, analytics, and user feedback.
• Advocate for content best practices and support initiatives that improve knowledge-sharing within the company.

Qualifications

• 3+ years of experience as a Technical Writer, preferably in SaaS or B2B software.
• Proven expertise in API documentation, technical writing, and content structuring.
• Strong understanding of modern documentation tools beyond basic word processing (e.g., Markdown, HTML, documentation platforms).
• Experience with tools such as Confluence, Notion, Zendesk, or equivalent platforms for structured technical writing.
• Comfortable leveraging AI-driven efficiencies to improve documentation processes and content accuracy.
• Excellent writing and editing skills with keen attention to detail.
• Ability to collaborate effectively with engineers, product managers, and other stakeholders in a fast-paced, agile environment.
• Bachelor's degree in Technical Writing, Communications, Computer Science, or related field preferred.
• Willingness to travel occasionally for team meetings or strategic discussions.

DevSavant is an inclusive company that values equity and fosters a supportive work environment. We prioritize employee well-being and carefully review every application with fairness and attention. Join a team where your talent is recognized and everyone has a seat at the table.