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Mid-Level Technical Writer
2 semanas atrás
About DevSavant
At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
Job Overview
The Technical Writer will play a key role within the Product Team, developing clear, concise, and highly technical documentation that supports users. This includes, but is not limited to, product help articles, API documentation, how-to guides, release notes, and feature descriptions.
You will collaborate closely with product managers, engineers, designers, and client-facing teams to craft accurate, accessible, and engaging content that enhances the overall user experience and ensures customers derive maximum value from the platform.
A strong foundation in modern documentation tools and a forward-thinking approach to AI-driven content efficiencies are essential for success in this role.
This is a remote work-from-home position with occasional travel for team meetings or client engagements.
Key Responsibilities
- Develop and maintain comprehensive user-facing documentation, including API documentation, help center articles, how-to guides, FAQs, and tutorials.
- Create and refine detailed release notes and feature documentation to ensure clarity and alignment with product updates.
- Collaborate cross-functionally with product managers and engineers to understand technical features, workflows, and integration points.
- Translate complex technical concepts into accessible language for various audiences, including developers and end users.
- Ensure consistency in style, tone, and terminology across all technical documentation.
- Leverage AI-driven efficiencies to enhance documentation accuracy, organization, and relevance.
- Optimize content structure for usability, discoverability, and engagement across multiple platforms.
- Utilize visuals, diagrams, and interactive elements to improve comprehension and usability.
- Continuously refine documentation based on product updates, analytics, and user feedback.
- Advocate for content best practices and support initiatives that improve knowledge-sharing within the company.
Qualifications
- 3+ years of experience as a Technical Writer, preferably in SaaS or B2B software.
- Proven expertise in API documentation, technical writing, and content structuring.
- Strong understanding of modern documentation tools beyond basic word processing (e.g., Markdown, HTML, documentation platforms).
- Experience with tools such as Confluence, Notion, Zendesk, or equivalent platforms for structured technical writing.
- Comfortable leveraging AI-driven efficiencies to improve documentation processes and content accuracy.
- Excellent writing and editing skills with keen attention to detail.
- Ability to collaborate effectively with engineers, product managers, and other stakeholders in a fast-paced, agile environment.
- Bachelor's degree in Technical Writing, Communications, Computer Science, or related field preferred.
- Willingness to travel occasionally for team meetings or strategic discussions.
DevSavant is an inclusive company that values equity and fosters a supportive work environment. We prioritize employee well-being and carefully review every application with fairness and attention. Join a team where your talent is recognized and everyone has a seat at the table.
