Field Operations Coordinator

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

• Project Excellence and Rollout: Lead the implementation of large-scale new projects and systems (Rollout), ensuring adherence to deadlines and budgets. Responsible for the efficient transition from implementation to full operational management of the solution.
• Quality Management and Data Strategy: Closely monitor, deeply analyze, and ensure that key performance indicators (KPIs) and quality metrics meet and exceed goals. Use predictive analysis and data insights to identify bottlenecks and direct future network investments.
• NOC Supervision and Evolution: Supervise the daily operations of the Network Operations Center (NOC) to maintain network stability. Propose and implement improvements in monitoring systems to increase service resilience and automation.
• Strategic Partnership and Expansion: Manage the complete partner lifecycle: active prospecting, selection, onboarding, and development of a high-trust, high-productivity relationship. Foster a partner network capable of exponential growth to support our geographical expansion.
• Technical Development and Standardization: Develop and implement cutting-edge technical training programs for partners. Ensure standardization and application of best practices across all field installations and maintenance.
• Financial and Administrative Management: Administer the payment process for installation partners, ensuring accuracy, timeliness, and transparency.

The day-to-day

• Performance Analysis: Start the day by critically analyzing KPI dashboards and NOC tickets, identifying failure trends before they escalate into crises.
• Tactical Action: Lead calls with partners for quality feedback and alignment on new projects. Manage the payment flow and resolve administrative outstanding issues.
• Strategic Focus: Dedicate time torollout projects, planning new training, and using data to design process or infrastructure improvements that reduce the cost per installation.
• Proactive Resolution: Act as the final escalation point for complex technical or operational problems, ensuring rapid service restoration.

What you'll need

• Proven Experience: Solid experience inleadership positions in field operations, with a focus on quality management and performance indicators.
• Data Analysis: Strong skills indata analysis, with experience using analytical tools for strategic decision-making.
• Must have knowledge of external installations of satellite systems, such as antennas and RF equipment.
• Basic knowledge of fiber optic and radio networks, including the configuration of routers and switches.
• Excel Proficiency: Knowledge of spreadsheets for data analysis and report preparation.
• Intermediate English: Reading and writing skills for communication with international suppliers and partners, if necessary.
• Leadership and Communication: Excellent leadership, communication, and negotiation skills to effectively manage teams, partners, and clients.
• Problem-Solving Skills: Be proactive and have the agility to solve complex and unforeseen daily problems.
• Ability to plan, execute, and monitor projects, ensuring the efficient transition from implementation to operation.

What will help you on the job

• Ability to negotiate with and motivate external partners, turning them into multipliers of quality and trust.
• A mindset focused on automation, proactivity, and anticipating problems (a zero-touch approach to the network).
• Agility to solve complex and unforeseen problems, focusing on fast and sustainable solutions.
• Previous experience developing and conducting technical training for third parties.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.