CS Specialist

Há 2 dias

São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

Let's start with the role

We are looking for a Content Specialist to join the CS Process Improvement team, responsible for ensuring that all customer-facing and operational content is accurate, consistent, and aligned with business and service standards.

In this role, you will work closely with stakeholders across Operations, BPO partners, Product, and Support Leadership to create, review, and continuously improve:

  • Internal and external communications (Beedo)
  • Help Center articles and knowledge base content
  • Zendesk macros used by BPO agents during live customer interactions

The Content Specialist will play a key role in driving efficiency, quality, and customer experience through clear, standardized, and scalable content.

Responsibilities
  • Content Governance & Quality: Ensure all Help Center content, macros, and internal communications are accurate, consistent, and aligned with business and compliance standards.
  • Operational Enablement: Partner with BPOs and internal support teams to create, maintain and optimize macros and knowledge content that improve agent efficiency and customer experience.
  • Process Improvement Support (Kaizen): Identify gaps in documentation and communication flows, contributing to continuous improvement initiatives across support and operations.
  • Review and update Zendesk macros to ensure clarity, accuracy, and alignment with current policies and processes.
  • Edit and publish Help Center articles based on new product updates, operational changes, or feedback from support teams.
  • Draft and review internal communications on internal platforms to support change management initiatives for support agents.
  • Collaborate with Operations, BPO leaders, and Process Improvement stakeholders to understand gaps and improvement opportunities.
  • Analyze recurring tickets, escalations, and customer feedback to identify content and process improvement needs.
  • Track content performance and adoption to ensure materials are being used effectively by frontline teams.

What you will bring

  • Experience: 2+ years of experience in Content, Knowledge Management, Process Improvement, Customer Support Enablement, or related roles
  • Academic Background: Bachelor's degree in Communications, Journalism, Business, Marketing, or a related field (or equivalent experience)
  • Language Skills: Fluent English (written and spoken) – mandatory and non-negotiable
  • Proven experience creating and managing structured content such as knowledge bases, SOPs, macros, or internal communications
  • Strong attention to detail and a high standard for content quality
  • Ability to collaborate effectively with multiple stakeholders across Operations, Product, and Support teams
  • Experience working in fast-paced, process-driven environments
  • Strong organizational and prioritization skills
  • Experience working with BPOs or outsourced support models
  • Experience with Zendesk, Help Center platforms, or CMS tools
Kaizen Gaming Perks
  • Hybrid way of working - 3 office x 2 home
  • Competitive pay and bonus scheme
  • Life Insurance
  • Private health and dental insurance for you and your family
  • Multi sports card
  • Monthly Meal Allowance 
  • Commuting Allowance
  • Family Support
  • Zenklub
  • Developmental 360° feedback framework
  • Unlimited access to Udemy & continuous training
  • A buddy will support you with your onboarding
  • #LI-Hybrid
  • #LI-NK1 

  • Marketing Specialist – Growth

    2 semanas atrás

    São Paulo, São Paulo, Brasil Stark Bank Tempo inteiro

    Sobre a Stark Infra Na Stark Infra, acreditamos que o futuro do sistema financeiro se constrói com tecnologia aberta, simples e escalável. Nossa missão é empoderar empresas a criarem seus próprios produtos financeiros com agilidade, segurança e confiabilidade. Em 2022, lançamos uma plataforma de infraestrutura financeira completa — baseada em APIs...

  • Marketing Specialist – Growth

    Há 15 horas

    São Paulo, São Paulo, Brasil STARK BANK Tempo inteiro

    Sobre a Stark InfraNa Stark Infra, acreditamos que o futuro do sistema financeiro se constrói com tecnologia aberta, simples e escalável. Nossa missão é empoderar empresas a criarem seus próprios produtos financeiros com agilidade, segurança e confiabilidade.Em 2022, lançamos uma plataforma de infraestrutura financeira completa — baseada em APIs...

  • Marketing Specialist – Growth

    Há 18 horas

    São Paulo, São Paulo, Brasil Stark Bank Tempo inteiro

    Sobre a Stark InfraNa Stark Infra, acreditamos que o futuro do sistema financeiro se constrói com tecnologia aberta, simples e escalável. Nossa missão é empoderar empresas a criarem seus próprios produtos financeiros com agilidade, segurança e confiabilidade.Em 2022, lançamos uma plataforma de infraestrutura financeira completa — baseada em APIs...

  • Senior Relations Specialist

    Há 2 dias

    Sao Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • CS Specialist

    18 minutos atrás

    São Paulo, Brasil Kaizen Gaming Group Tempo inteiro

    Overview Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities...

  • Analista de Relacionamento

    14 minutos atrás

    São Bento Do Sul, Brasil Essencial Gestão de Pessoas Tempo inteiro

    Direct message the job poster from Essencial Gestão de Pessoas Headhunter | Consultoria em gestão de pessoas | Soft Skills | Saúde mental e bem-estar corporativo.EstamosembuscadeumAnalistadeRelacionamento(CustomerSucess-CS) vejaabaixoseoquebuscamosestáalinhadocomoquevocêbuscatambém. Descriçãobase:

  • GTM Enablement Specialist

    32 minutos atrás

    São Paulo, Brasil Tractian Tempo inteiro

    Global GTM Operations Team At TRACTIAN, growth comes from balancing new customer acquisition and client expansion. Our GTM Enablement team, part of the Go-to-Market Engineering Ops, supports the entire commercial journey — empowering pre-sales, sales, sales trainees, and post-sales/expansion (ADR, AE, SE, CS, and Sales Trainee) teams to move faster,...

  • Customer Support Specialist

    2 semanas atrás

    Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Software Engineering Specialist

    31 minutos atrás

    São Paulo, Brasil T-mapp Jobs Tempo inteiro

    Empresa reconhecida, líder mundial em IA , está em busca de seu Software Engineering Specialist Human Data em Remoto , que elevará a qualidade dos nossos modelos criando e curando dados e corrigindo código em nível de produção. Por que se candidatar a esta posição? Impacto direto no treinamento e na melhoria de modelos de IA em escala. Cultura de...

  • AI Automation Specialist | Ecommerce

    31 minutos atrás

    São Paulo, Brasil Adzuna Ltd Tempo inteiro

    Carepod is a growing premium humidifier brand operating in the US, Canada, and Australia . We’re looking for an AI Automation Specialist to eliminate manual work and build smart, reliable workflows across the business. What You’ll Do Build AI-powered automations for marketing, operation, CS, and reporting system throughout company Connect tools like...

  • Ai automation specialist | ecommerce

    5 minutos atrás

    São Paulo, Brasil Carepod Tempo inteiro

    Carepod is a growing premium humidifier brand operating in the US, Canada, and Australia . We're looking for an AI Automation Specialist to eliminate manual work and build smart, reliable workflows across the business. What You'll Do Build AI-powered automations for marketing, operation, CS, and reporting system throughout company Connect tools like Shopify,...

  • GTM Enablement Specialist

    4 semanas atrás

    São Paulo, Brasil TRACTIAN ?? Tempo inteiro

    Global GTM Operations Team At TRACTIAN, growth comes from balancing new customer acquisition and client expansion. Our GTM Enablement team, part of the Go-to-Market Engineering Ops, supports the entire commercial journey — empowering pre-sales, sales, sales trainees, and post-sales/expansion (ADR, AE, SE, CS, and Sales Trainee) teams to move faster,...

  • Business Performance Specialist

    3 semanas atrás

    Sao Paulo, Brasil Experian Tempo inteiro

    Descrição da empresaUm dos nossos objetivos é sermos reconhecidos como uma companhia ágil, voltada a tecnologia e inovação. Portanto, acreditamos que trabalhar conectados como um time único e em um ambiente dinâmico e desafiador é extremamente importante para o crescimento pessoal e profissional dos nossos colaboradores. Para isso, buscamos pessoas...