Senior Analyst Invoice to Cash

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As Analyst Invoice to Cash, you will proactively work and support the invoice to cash process meaning that this position acts as the point of contact for all matters which relate to customer debt and billing. The role facilitates the accounts receivable activity to generate cash flow through cash collection in line with Credit Management best practice. Working closely with customers at a regional level the role ensures customer debt for the region is kept at or below corporate target levels. It also contributes to the overall satisfaction of the customers with the billing deliverables.

WHAT YOU WILL DO

• Execute all debt collection activity for an assigned portfolio of customers in a dedicated region.
• Act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing reference data or tools statements of accounts or debt position.
• Manage the live accounts within the region to deliver on SITA's cash flow forecasts.
• Pro-actively contact customers regarding due payments and be responsible for prompt & accurate allocation of all customer payments received against outstanding invoices. Also to reconcile & agree disputes over SITA and customer invoice data. To carry out any required reconciliations of historical debts.
• Work collaboratively with other SITA teams to resolve issues affecting cash collection / revenue recognition or raise issues which may impact on customer satisfaction.
• To build relationships with customers to enable agreement of customer re-payment plans. Also to monitor and track progress on action plans and manage process to suspend customer services in event of continued non-payment in line with SITA's policies.
• To address customer satisfaction issues in the billing and payment areas. Also to undertake any training with customers on SITA's invoices payment best practices and any other billing content and tools.
• Responsible to develop action plans after customers' surveys (e.g. CFF feedback on billing) or complaints (including escalations to corporate level e.g. Orange or Red Alerts). Also to record and anticipate the business requirements of the customers and work on proposing solutions.
• Update any administrative data relating to customers (mailing address payment method parameters etc) in the Customer referential (e.g. CMS). Additionally, to update the status of the customer's account to reflect the current escalation process.
• Keep data up to date for the production of any debt billing or customer satisfaction reports. To participate when required to any regional cash or billing calls or meetings.

WHO YOU ARE 

• Bachelor's degree in business or economics (or 2-years certificate plus degree equivalence acquired through working experience and training)
• Minimum of 2+ years of experience in billing debt collection.
• International Debt collection or Customer Billing experience an advantage.
• Fluent in English, Portuguese and advance Spanish speaking skills. 
• Advanced user of MS Excel to manipulate & consolidate debtor or billing data and MS Office Lotus Notes 
• Strong relationship management skills and able to work across culturally diverse teams.
• Effective communication skills including negotiation and presentation skills.
• Strong Financial Acumen & Attention to Detail
• Member of ICM (Institute of Credit Management) an asset.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.