Billing Senior Analyst

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

The Billing Senior Analyst is responsible for ensuring accurate, timely, and compliant billing operations across regional and global accounts. This role requires strong analytical skills, autonomy, and cross-functional collaboration to resolve complex billing issues and drive operational improvements. The analyst also supports system enhancements, reporting, customer support, and tax compliance, contributing to the overall efficiency and integrity of the billing function.

Responsibilities

Billing Operations

• Ensure monthly billing is completed accurately and in accordance with the close calendar.
• Process billing adjustments with proper authorization and documentation.
• Manage manual EPS invoices and PWO quotes.
• Review invoices and perform variance analysis with required approvals.
• Coordinate monthly invoice runs and support month-end close activities.
• Lead billing efforts for regional and global accounts.

Project Management

• Participate in projects and ad hoc assignments.
• Provide documentation for external audits.
• Perform AR transfers and reconciliations during month-end close.
• Lead small-scale projects to improve billing processes.

System and Process Efficiencies

• Implement and document SOX-compliant processes and procedures.
• Support the development and maintenance of billing systems and policies.
• Identify and propose improvements to systems and operations.
• Process service requests accurately and within SLA timelines.
• Monitor CRM and Universal Work Queues, reassigning tasks as needed.
• Validate billing data against executed contracts.

Reporting

• Generate and file reports required for SOX controls.
• Create and distribute management reports.
• Coordinate regional and global reporting efforts.

Customer Support

• Collaborate with cross-functional teams to resolve customer billing inquiries.
• Investigate and address billing issues, working with upstream teams to correct root causes.
• Act as first-line support for approval requests and deal inquiries.
• Lead customer support efforts regionally or globally.

Tax Compliance

• Apply knowledge of local and global tax regulations to ensure billing accuracy.
• Collaborate with tax and finance teams to validate tax treatment on invoices.
• Support audits and reporting related to tax compliance.

Qualifications

• Proven ability to operate in high-demand finance environments with precision and accountability.
• Knowledge of local and global tax regulations related to billing.
• Advanced English proficiency (written and spoken).
• Advanced Excel skills and fluency in Microsoft Office Suite.
• Experience with billing systems and process optimization.
• Bachelor's degree required.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.