Team Leader
1 semana atrás
customer program(s) during a designated shift. This position will assist management with customer
escalations and monitoring of critical processes. The Team Leader is responsible for coaching and
developing their assigned team. This position is responsible for providing the necessary tools and
support for the team to perform its tasks and ensure the continued fulfillment of our customer's needs.
Responsibilities:Manage a team of Customer Service Representatives (CSRs) to achieve or exceed goals and key performance indicators by ongoing coaching and mentoring.Ensure that CSRs are informed and trained on product and system updates necessary to perform their tasks effectively.Conduct business reviews and performance management activities to assist in the CSR'continuous development.Complete daily and weekly coaching sessions with CSR's.Perform floor support duties as a subject-matter expert on policy and procedural items, and handle escalated calls when needed. Knowledge, Skills and Experience:College degree or equivalent work experience.Previous call center supervisory experience preferred.Experience assisting and resolving escalated customer impacting scenarios.Strong business acumen and focus on operational excellence.Excellent verbal and written communication skills.Dynamic leadership skills.Demonstrate strong problem-solving skills and sound judgment and decision-making ability.Ability to apply analytical thinking to troubleshooting and problem resolution.
-
Team Leader
2 semanas atrás
San Salvador Centro, Brasil Ubiquity Global Services, Inc. Tempo inteiro R$90.000 - R$120.000 por anoThe Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift. This position will assist management with customer escalations and monitoring of critical processes. The Team Leader is responsible for coaching and developing their assigned team. This position is responsible for...
-
Energy4Talent Trainee 2026
Há 21 horas
San Salvador Centro, Brasil AES Tempo inteiro US$30.000 - US$40.000 por anoEn AES, elevamos la calidad de vida en todo el mundo cambiando la forma en la que la energía funciona. Todos tienen un impacto cada día en nuestros equipos pequeños y globales. Postúlese aquí para iniciar una extraordinaria carrera hoy mismo. At AES, our trainees are directly contributing to a more sustainable future, through safer and cleaner energy....
-
Atento Escalada
Há 6 dias
Salvador, Brasil Escalada Tempo inteiroSe você é apaixonado em fazer a diferença, gerar resultados em vendas, se colocar no lugar do outro e resolver problemas de forma rápida e efetiva, seu lugar é aqui! Queremos pessoas com brilho nos olhos por encantar nossos clientes, garantir que fizemos o melhor em cada contato, sendo resolutivos e humanos. Buscamos líderes com experiência para atuar...
-
Atento Escalada Team Leader Ii Chat ia
1 semana atrás
Salvador, Brasil Escalada Tempo inteiroOportunidade para atuar como TEAM LEADER II operacional!! Vem garantir o seu PRIORITY PASS para acessar o nosso mais novo projeto da **_Operação 30horas!_** **EXCLUSIVA PARA TEAM LEADER's DAS OPERAÇÕES DO ITAÚ CHAT, NPC E CHAT ITI.** Queremos líderes com brilho nos olhos para encantar os especialistas, garantindo o melhor em cada atendimento, sendo...
-
San Salvador Centro, Brasil RSM US LLP Tempo inteiro US$30.000 - US$60.000 por anoWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...
-
Atento Escalada Team Leader Ii Chat ia
3 semanas atrás
Salvador, Brasil Escalada Tempo inteiroOportunidade para atuar como TEAM LEADER II operacional!!Vem garantir o seu PRIORITY PASS para acessar o nosso mais novo projeto da **_Operação 30horas!_****EXCLUSIVA PARA TEAM LEADER's DAS OPERAÇÕES DO ITAÚ CHAT, NPC E CHAT ITI.**Queremos líderes com brilho nos olhos para encantar os especialistas, garantindo o melhor em cada atendimento, sendo...
-
Atento Escalada Team Leader Ii Chat ia
4 semanas atrás
Salvador, Brasil Escalada Tempo inteiroOportunidade para atuar como TEAM LEADER II operacional!!Vem garantir o seu PRIORITY PASS para acessar o nosso mais novo projeto da **_Operação 30horas!_****EXCLUSIVA PARA TEAM LEADER's DAS OPERAÇÕES DO ITAÚ.**Queremos líderes com brilho nos olhos para encantar os especialistas, garantindo o melhor em cada atendimento, sendo resolutivos e...
-
SAP Security Controls
Há 5 dias
San Salvador Centro, Brasil RSM US LLP Tempo inteiro US$90.000 - US$120.000 por anoWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...
-
Product Leader
1 dia atrás
Salvador, Brasil Bebeecybersecurity Tempo inteiroWe are seeking a seasoned Product Leader to spearhead our cybersecurity governance program.The ideal candidate will possess expertise in building a strong security culture, driving audit readiness, and enhancing vendor risk management.This role will focus on developing and maintaining a backlog of features and enhancements spanning data pipelines, predictive...
-
Corporate English Trainer
Há 5 dias
San Salvador Centro, Brasil goFLUENT Tempo inteiro R$6.000 - R$12.000 por anoAbout goFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device.Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning solutions to...
