Regional DTS Manager

Há 2 dias

Barueri, São Paulo, Brasil IFF Tempo inteiro R$60.000 - R$120.000 por ano

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Digital Technology Solutions: Accelerating innovation through data, technology and digital transformation, building intelligent solutions that enhance experiences and power smarter decisions.

The role is based in Barueri. Be part of a strategic, solution-oriented, and collaborative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.Where You'll Make a Difference
  • Lead and manage a regional team of full-time and contract Site IT staff, ensuring high-quality support across all IFF sites in your region.
  • Deliver excellent IT customer service by resolving incidents and requests quickly and effectively.
  • Oversee onboarding, training, goal-setting, and performance evaluation of regional IT staff based on SLAs (Service Level Agreements), KPIs (Key Performance Indicators), CSAT (Customer Satisfaction), and project outcomes.
  • Balance team priorities between daily support, global IT initiatives, and local business projects.
  • Act as a key liaison between regional business stakeholders and the global IT organization.
  • Ensure consistent communication and knowledge sharing across IT teams.
  • Continuously improve support processes and develop team capabilities to meet evolving business needs.
  • Maintain and update site support documentation annually to ensure continuity.
  • Manage regional IT budgets, stock levels, and procurement of equipment to meet user and project needs.
What Makes You the Right Fit
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5+ years of experience managing IT teams, including contractors and outsourced staff.
  • Proven ability to lead in a multicultural, international environment.
  • Strong communication skills, both written and verbal, with fluency in English.
  • Solid understanding of Service Level Management, Incident, Problem, and Change Management.
  • Experience in client deployment, configuration, and end-user computing.
  • Skilled in stakeholder management and building relationships across all levels.
  • Strong analytical, reporting, and presentation capabilities.
How Would You Stand Out?
  • Passionate about continuous improvement and innovation.
  • Resilient and adaptable in fast-paced environments.
  • Strategic thinker with a proactive mindset.
Why Choose Us?
  • Inclusive and purpose-driven culture.
  • Global exposure and cross-functional collaboration.
  • Learning and development opportunities from day one.
  • Flexible working arrangements (where applicable).
  • Recognition for performance and impact.
  • Access to cutting-edge technologies and tools.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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