Technical Account Manager II

Há 2 dias


São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro R$90.000 - R$120.000 por ano

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

*About The Role:*
Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers.

At CrowdStrike, you will be working with people who "wrote the book" on hacking and internet security. We care deeply about our customers' success. We ensure they are protected, stable, and empowered to stop breaches.

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

*What You'll Do:*

  • Serve as primary technical contact and augment our customer support teams
  • Onboard new customers to the CrowdStrike platforms.
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
  • Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
  • Escalate customer issues to management when appropriate.
  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
  • Create knowledge base content to capture new learning for reuse throughout the company and user base.
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Support the sales teams in identifying account expansion opportunities.
  • Drive support cases to ensure issues are being resolved in a timely manner.

*What You'll Need:*

  • Bachelor's Degree or equivalent experience
  • Experience working with Windows Server Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Professional fluency with the English Language.
  • Proven problem-solving skills
  • Collaborative attitude
  • Ability to travel up to 25%
  • Commitment to customer success

*Preferred Qualifications:*

  • Bachelor's Degree in Computer Science or equivalent
  • CISSP or ITIL Certification
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
  • Deep expertise in Linux and Mac platforms
  • Python Scripting and RestAPI experience

*Benefits Of Working At CrowdStrike:*

  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

,

*Preferred Qualifications:*

  • Bachelor's Degree in Computer Science or equivalent
  • CISSP or ITIL Certification
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
  • Deep expertise in Linux and Mac platforms
  • Python Scripting and RestAPI experience


  • São Paulo, São Paulo, Brasil Uber for Business Tempo inteiro R$80.000 - R$120.000 por ano

    We're hiring The Uber for Business Technical Account Management team is growing — and we're looking for a Technical Account Manager to join us in our São Paulo office We're a global team, collaborating across regions to help partners bring Uber's products to life through smart, scalable integrations.If you have experience leading partner technology...

  • Technical Account Manager II

    4 semanas atrás


    São Paulo, São Paulo, Brasil CrowdStrike Holdings, Inc. Tempo inteiro

    Technical Account Manager II (Remote, BRA) page is loadedTechnical Account Manager II (Remote, BRA) Apply locations Brazil - Remote time type Full time posted on Posted 2 Days Ago job requisition id R24216As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission...

  • Technical Account Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Sinch Tempo inteiro

    Overview Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Sinch Tempo inteiro R$104.000 - R$156.000 por ano

    Description Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Sinch Tempo inteiro US$70.000 - US$120.000 por ano

    Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.Whether you need to verify users or craft omnichannel campaigns, Sinch makes it...

  • Technical Account Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Apple Tempo inteiro

    **Summary**Posted: 6 Nov 2024Role Number**: **Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide. Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account Manager to be the...


  • São Paulo, São Paulo, Brasil Uber Tempo inteiro R$90.000 - R$120.000 por ano

    About the RoleAs a Technical Account Manager (TAM), you will draw on your customer-facing skills and technical acumen to help customers successfully adopt Uber for Business products. Your previous experience with program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day...

  • Technical Account Manager II

    2 semanas atrás


    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro R$120.000 - R$240.000 por ano

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Netskope Tempo inteiro R$120.000 - R$240.000 por ano

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...


  • São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$90.000 - R$120.000 por ano

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...