Shopify Technical Account Manager

Há 2 dias

São Paulo, São Paulo, Brasil LMG Staffing Solutions Tempo inteiro R$20.000 - R$60.000 por ano

 LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform.

They're seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.

This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it's a good mutual fit.

Requirements

Key Responsibilities

Client Relationship Management

  • Act as the primary point of contact for a portfolio of Shopify-based clients

  • Maintain strong, proactive relationships through weekly or biweekly communication

  • Provide updates on progress, clarify project timelines, and ensure client satisfaction

  • Help identify upsell opportunities based on client needs and service options

Technical Implementation (Shopify)

  • Make backend updates in Shopify, such as:

    • Adjusting shipping settings

    • Installing/configuring apps

    • Modifying navigation menus

    • Setting up discounts or promotional banners

    • Updating product or content pages

  • Troubleshoot issues directly on the website or using related tools

Project & Task Management

  • Translate client requests into actionable tasks

  • Delegate work to internal specialists (designers, developers, SEO, etc.)

  • Track progress in the project management system (e.g., Teamwork)

  • Ensure timely delivery of tasks and clear communication of status updates to clients

Performance Monitoring & Optimization

  • Conduct quarterly website assessments using a predefined checklist

  • Identify improvement areas across UX, functionality, and conversion performance

  • Recommend priority changes or initiatives based on insights and client goals

Internal Collaboration & Communication

  • Use Slack, Loom, and Zoom to collaborate with internal team members

  • Participate in weekly team operations meetings and ad hoc client calls

  • Maintain thorough documentation of updates, decisions, and next steps

  • Support a culture of asynchronous communication and proactive coordination

Qualifications
You may be a strong fit if the following describes you:

  • 2+ years of experience in digital project management, account management, or technical client services

  • Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams

  • Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting

  • Prior experience with website platforms; Shopify experience is highly preferred

  • Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts

  • Highly organized, punctual, and process-oriented

  • Proficient with project management tools such as ClickUp, Asana, or Teamwork

  • Available during standard business hours in the EST time zone (9 AM–5 PM EST)

Bonus Experience
(Not required, but preferred)

  • Shopify site configuration or development

  • Background in web design or front-end development

  • Experience with ecommerce A/B testing

Familiarity with SEO best practices

Benefits

  • Flexible hours

  • Remote work

  • Revenue share on accounts you manage

  • Health stipend

  • Home office stipend

  • Continuing education stipend

Holidays and paid time off (after trial period)

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