Customer Excellence Contract

This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Customer Management

Job Sub Function
Customer Service Operations

Job Category
Professional

All Job Posting Locations:
São José dos Campos, São Paulo, Brazil

Job Description
About Innovative Medicine
At the Johnson & Johnson Innovative Medicines (IM), we are working to create a world without disease. Redefining lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at

IM Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one standardized platform for growth and efficiency gains.

Apply today for this exciting opportunity to be part of our growing team

The Customer Excellence Government Pricing and Contracting Sr Mgr will be a part of the Customer Excellence team in the Innovative Medicine Transcend Program. Being part of this highly complex multi-year business and technology transformation initiative, the Customer Excellence Government Pricing and Contracting Sr Manager will be part of the foundational development of a fit for purpose backbone that will enable Innovative Medicine future needs with agility.

Key Responsibilities

• Be Innovate Medicine subject matter authorities for Government Pricing and Contracting to drive global S/4 HANA core capability standardization, alignment, and adoption.
• Ensure alignment with Transcend future state designed blueprint.
• Map the End to End Government Pricing and Contracting journey including interactions with upstream stakeholders such as commercial sales and account management teams, global pricing, tax and finance.
• Act as a Change Champion within Pricing community, stakeholders to drive standardization and process harmonization globally.
• Design, build, validate and deploy Government Pricing and Contracting processes around the Globe ensuring integrity with the global template.
• Have Global and Business focus and mindset with sound reasoning in all activities including handling partner concerns of issues and business risks, developing solutions and risk mitigation strategies.
• Compose Business Process changes aligned with the future state of Government Pricing and Contracting ecosystem architecture to meet Innovative Medicine Business needs
• Lead and manage the execution of day-to-day operational Business Simulation
• User Acceptance testing activities to ensure that clear acceptance criteria are defined to support Government Pricing and Contracting, Bids & Tenders, Rebates, Chargebacks and other Pricing processes.
• Provide insights and support for all training and compliance documentation and set process for ongoing updates.
• Maintain in-depth business process knowledge and expertise and ensures knowledge center documentation.
• Develop and implement a standard approach applying standard testing tools
• Support quality compliance system validation and change control processes to ensure ongoing compliance state and good practices.
• Build advance analytics and recommend metrics that ensure accuracy, timeliness and governance.
• Monitor metrics process using technology and ensure regional adoption. Gather input from key functional stakeholders, Voice of Customer surveys, and community of practice participants.
• Lead a team of 2 to 5 people and own people and performance management process for reporting team
• Regularly communicate to Deliver Leadership team and Contract Management & Pricing Regional leads on project updates, process changes, business issues and opportunities

Qualifications
Education:

• Minimum of Bachelor's degree is required; focused degree in Supply Chain, Data & Analytics, or related field is preferred

Experience And Skills
Required:

• A minimum 8 years of relevant work experience
• Pharma or Life Sciences Commercial Contracting business experience required; minimum 5 years preferred.
• Strong customer focus (internal & external), including development and management of partners required.
• Global perspective, Business Acumen, and Customer Focus
• Business process design, engineering, or optimization
• Excellent interpersonal and negotiating skills, with shown ability to influence/collaborate to get to desired result.
• People management and ability to collaborate in a highly matrixed environment.
• Regional leadership or remote/virtual people management experience.
• Business knowledge of areas such as Commercial Contracting, Bids & Tenders Management, Price Operationalization, Rebates & Chargebacks, Financial Controls
• Experience in testing methodology.
• Strong analytical skills, and business savvy with strong appreciation for standard methodologies and governance.
• Proven project management experienced
• Ability to optimally lead and govern functional decision-making bodies.
• Knowledge in deploying standardized work processes, tools, and templates.
• Experience handling to project timelines and achievements in complex business environments.
• Skilled at engaging and establishing relationships with senior business partners.

Preferred

• Experienced knowledge of Janssen Commercial Contracting business processes/requirements.
• Experience designing, developing, implementing, a business process decomposition or blueprint
• Experience with ERP systems such as; SAP
• Familiarity with Innovative technologies around automated processes (e.g., Robotic Process Automation, Chatbots, Natural language voice recognition)

Other

• Process Excellence training and/or certification
• This position may require up to 30 % of domestic or international travel; limited travel at the early phase of the wave and more frequent travel as the program is coming close to go live date

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-029185

Brazil - Requisition Number: R-032193

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.