Senior Facilities Lead

About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.

Role Mission
Ensure operational excellence and the financial health of the building portfolio under your remit, raising standards of safety, quality, and customer experience while optimizing costs (Opex/Capex), vendor performance, and on-site team productivity.

Scope & Coverage

• Portfolio: ~11 buildings
• Location: São Paulo
• Reporting line: Reports to the Operations Manager. Leads Operations Leads and third-party teams (cleaning, maintenance, security, reception, waste, etc.).
• Stakeholders: Community/Member Experience, Project Delivery (construction),

Finance, Procurement, Legal, HSE, Real Estate/Leasing, strategic vendors.

Key Responsibilities

• Operational Strategy & Governance
• Cascade the operations strategy across the portfolio using playbooks, SOPs, and audit routines.
• Drive a performance cadence (WBR/MBR) with key indicators: NPS (Net Promoter Score), service SLAs, technical availability, third-party turnover, Opex/Capex, incidents and near misses.
• Building Operations Excellence
• Ensure standards for cleaning; maintenance (preventive/corrective/predictive); life safety (FDAS, sprinklers, PPE); utilities; asset management; and regulatory compliance.
• Orchestrate soft & hard services with focus on safety, quality, schedule, and cost.
• Deliver targets for NPS, tickets/work orders, and operational audits.
• Costs & Results
• Own the monthly close: Opex vs. budget, accruals, variances, and the Cost Tracker.
• Lead continuous improvement (Lean/Kaizen): productivity, cross-building benchmarking, rework reduction, downtime and loss reduction.
• Provide technical support to Capex (scope, schedule, commissioning, handover).
• People & Leadership
• Lead and develop Operations Leads and field teams; ensure onboarding, refreshers, and capacity/scheduling management.
• Address vendor turnover at the root: retention clauses, practical integration, and

structured coaching & feedback routines.

• Projects & Improvements
• Implement improvement projects (energy, water, waste, etc.).
• Coordinate works on live sites (area protection, technical cleaning, operating

windows), integrating with Community and HSE.

Requirements

• Education: Engineering, Business Administration, Architecture, or related fields.
• Experience: 3–5 years in Building Operations/Facilities.
• Knowledge: building maintenance, cleaning, landscaping, contracts, budgeting, local

regulations (NRs, Fire Department/AVCB compliance), SLA/KPI, Opex/Capex.

• Tools: Advanced Excel/Google Sheets; Workday; Salesforce; CMMS/BMS; Procore (preferred).
• Languages: Native Portuguese; intermediate/advanced English is a plus.

Behavioral Competencies

• Hands-on leadership and ownership mindset.
• Data-driven decision-making.
• Executive communication and conflict management.
• Planning & prioritization in multi-site environments.
• Resilience and urgency in live-site operations.

Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.