Operational Excellence Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid
Team Overview

99Abastece is an innovation-driven initiative inside DriverLab. In Fuel Ops, Continuous Improvement connects near-term delivery with long-term strategy—elevating processes, data governance, fraud prevention, and new capabilities that keep our marketplace efficient and resilient.

In this position, you would lead cross-functional improvements that streamline operations, harden controls, and scale new features—bridging Product, BA, Engineering, CX, and external partners.

Role Responsibilities

• Owning process excellence: Map, standardize, and automate key routines (e.g., price upload, change management, traffic/burn rules), ensuring stability and speed at scale.
• Driving roadmap execution: Connect short-term feature delivery with long-term strategy; coordinate Product PMs/BA/3rd parties to unlock capabilities. 
• Leading knowledge governance: Establish governance with technical and cross-teams; run the Knowledge Center to keep documentation current and auditable. 
• Launching enabling projects: Orchestrate online payments, OCR-based plate reading pilots, and other external integrations that improve efficiency, collection, and security. 
• Forecasting & monitoring: Build predictive views to anticipate driver/station behavior; maintain health dashboards and incident post-mortems that feed continuous improvement loops.

Role Qualifications

• Bachelor's degree in Engineering, Operations, Business, or similar.
• 5+ years in Process Excellence/Program Management/Operations (marketplace or fintech a plus).
• Experience leading cross-functional initiatives with Product/Tech and external vendors; strong risk/fraud and payments/process exposure is desirable.
• Fluency in process design & automation (change control, SOPs, KPIs, incident management).
• Strong Data Analytics skills; SQL required; Python/BI tools are a plus.
• Advanced English; proactive, owner mindset; excellent communication and stakeholder management.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

---