Head of Operational Excellence
Há 14 horas
- Liderar a área de Operational Excellence, responsável por garantir eficiência, consistência e monitoramento das operações da Kanastra
- Engajar com áreas operacionais (processamento, passivo, conciliação, gestão de fundos, securitização etc.) para mapear fluxos de ponta a ponta
- Redesenhar ou ajustar fluxos existentes para ganho de eficiência, escalabilidade e mitigação de riscos
- Criar novos fluxos onde há ausência de processos estruturados
- Estabelecer, gerenciar e executar frameworks e rotinas de verificação e monitoramento sobre a execução diária das rotinas de áreas operacionais
- Desenvolver e acompanhar métricas de performance operacional (KPIs, SLAs, indicadores de qualidade)
- Formar e liderar uma equipe de analistas da área
- Reporte direto ao CEO
- Experiência em consultoria estratégica, com 1-3 anos especificamente em nível de liderança intermediária (ex.: Project Leader / Engagement Manager / Líder de Projetos)
- Forte bagagem em desenho e implementação de processos, frameworks de gestão e projetos de transformação operacional
- Perfil analítico e estruturado, com capacidade de traduzir problemas complexos em soluções pragmáticas
- Capacidade de equilibrar visão estratégica (desenho de processos) com atuação prática e "mão na massa" (execução de verificações, monitoramento e cobrança)
- Excelentes habilidades de comunicação escrita e verbal, com clareza e objetividade
- Espírito de dono, resiliência e senso de urgência compatíveis com ambiente de scale-up em forte crescimento
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