Key Account Manager

Há 5 horas

Campinas, São Paulo, Brasil Crane Worldwide Logística do Brasil Tempo inteiro

Essential Job Functions:

  • Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
  • Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
  • Penetrate organizational structure and develop relationship beyond main points of contact
  • Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
  • Maintain rates and assess yields monthly
  • Monitor account for timely payments and assist with collections on past due invoices
  • Set up internal reports to monitor our performance in meeting critical milestones
  • Immediately communicate any issues or exceptions to Operations
  • Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
  • Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
  • Manage and lead business reviews; establish a quarterly review cycle, at a minimum
  • Engage Sales and Operations to participate in client meetings, presentations, and business reviews
  • When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
  • Update status of progress on business opportunities
  • Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
  • Ensure all company policies and regulatory requirements are adhered to.

Other Skills/Abilities

  • Excellent organizational skills
  • Excellent written and verbal skills, including presentation skills
  • Strong computer skills including Microsoft Office suite
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Strong customer service, problem-solving, and interpersonal skills
  • Internal/external sales skills
  • Troubleshooting and problem resolution skills
  • Leads by example
  • Sense of urgency
  • Creative
  • Responds easily to changing demands.

Education and experience

  • Minimum two years' experience in the industry, or a related service industry
  • Minimum one-year operational experience in the service(s) the account utilizes
  • Good analytical and program management skills; ability to define, develop and document business processes and procedures.

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