Gerente de Operação de Redes

Descritivo da vaga - recrutamento externo
Position Summary
As a Network Operations Manager in ADM's Global Technology organization, you will ensure reliable network operations across 14 countries and 150+ LATAM sites. This includes managing internal teams and MSPs, driving operational excellence, ITSM process maturity, service reliability, and effective vendor performance. The role requires 8+ years in Network Operations management, strong leadership, technical expertise, financial oversight, and partnership with engineering, architecture, and service management teams. You will also support project portfolio demands and operational readiness.

*Key Responsibilities
Operational Excellence & Service Reliability*

• Ensure daily network operations via MSPs, meeting SLAs, OLAs, and KPIs.
• Oversee performance and availability of LAN, WAN/SD-WAN, data center, firewalls, and wireless.
• Lead governance reviews, performance assessments, and improvement initiatives.
• Maintain 24x7 service availability through monitoring, incident response, and escalations.

*ITSM Process Maturity & Governance*

• Advance Incident, Problem, Change, and Request processes.
• Ensure compliance with ADM ITIL-based standards and governance (D2C & R2F).
• Enhance reporting, trend analysis, and RCA quality with Service Management.
• Reduce MTTD/MTTR and increase service predictability through process improvements.

*Managed Service Provider (MSP) Oversight*

• Act as operational interface with global MSPs, ensuring alignment on workflows.
• Manage performance reviews, operational escalations, and contractual adherence.
• Validate operational readiness for new services and seamless project handoffs.
• Maintain operational governance documents (runbooks, SOPs, escalation paths).

*People and Leadership*

• Set priorities for staff, ensuring quality execution of incidents, changes, and projects.
• Coach and develop team members in network technologies and automation skills.
• Maintain skills, documentation, and global standards across regions.
• Communicate technical issues in business terms and ensure leadership visibility.
• Lead communications during major events and operational risks.

*Financial Oversight*

• Manage financials and contracts for network services, including sourcing and SLAs.
• Enforce governance for contracts, spend, and renewals aligned with strategy.
• Analyze invoices, usage, and performance to identify billing errors and optimization opportunities.
• Partner with Finance and Procurement on budgets, forecasts, business cases, and re

*Incident Leadership & Major Incident Management*

• Act as key leader during high-priority outages impacting global connectivity.
• Coordinate war rooms and cross-functional resolution efforts.
• Lead deep-dive investigations and develop corrective and preventive actions.
• Strengthen accountability through robust post-incident reviews.

*Operational & Lifecycle Management*

• Manage lifecycle of telecom assets from procurement to decommissioning.
• Validate operational readiness of new technologies with Engineering and Vendors.
• Lead regional lifecycle programs ensuring alignment to global standards.
• Oversee vulnerability remediation with Cybersecurity.
• Maintain accurate configuration, CMDB data, and documentation repositories.

Qualifications & Preferred Certifications

• Experience managing large enterprise network operations and distributed environments.
• Background managing internal staff and contractors.
• Strong knowledge of ITIL v4 and service management processes.
• Experience governing MSP-delivered services and SLAs.
• Technical foundation in routing, switching, wireless, firewalls, and cloud networking.
• Strong communication skills across executive, technical, and vendor audiences.
• Analytical mindset with ability to turn data into actionable insights.

Desired Certifications

• ITSM: ITIL v4 Managing Professional.
• Cloud: AWS/Azure Networking, PCNSE.
• Networking: Cisco CCNP/CCIE, CompTIA Network+, Juniper JNCIP.
• Automation: Cisco DevNet, Ansible, Python or similar.

Languages

• Advanced English (mandatory)
• Spanish (nice to have)

*Impact*
This role ensures a stable, secure, and predictable network foundation for ADM. You will improve service reliability, incident response, MSP performance, and ITSM maturity. As the main LATAM contact for network data services, you will drive risk reduction, operational governance, and continuous improvement to support ADM's global connectivity.

*Common Technologies at ADM*
Cisco Catalyst 9K/8K, ASR/ISR, Nexus 9000, DNA Center, ISE, vManage, Nexus Dashboard, ThousandEyes, Stealthwatch, Citrix NetScaler, SolarWinds Observability.

#IncluindoVocê
Diversidade, equidade, inclusão e pertencimento são pilares dos esforços da ADM para continuar inovando, impulsionando o crescimento e entregando um desempenho excepcional. Estamos comprometidos em atrair e reter uma força de trabalho diversificada e criar ambientes de trabalho verdadeiramente inclusivos e acolhedores - ambientes que permitem que cada colega da ADM se sinta confortável no trabalho, faça contribuições significativas para nosso sucesso e desenvolva sua carreira. Respeitamos e valorizamos as origens e experiências únicas que cada pessoa pode trazer para a ADM, porque sabemos que a diversidade de perspectivas nos torna melhores, juntos.

Para obter mais informações sobre nossos esforços para promover Diversidade, Equidade, Inclusão e Pertencimento, visite nosso site aqui: Cultura, Engajamento e Inclusão | ADM.

Sobre a ADM
Na ADM, desbloqueamos o poder da natureza para fornecer acesso à nutrição em todo o mundo. Com inovações avançadas, um portfólio completo de ingredientes e soluções para atender a qualquer paladar, e um compromisso com a sustentabilidade, proporcionamos aos clientes uma vantagem na resolução dos desafios nutricionais de hoje e amanhã. Somos líderes globais em nutrição humana e animal e a principal empresa de originação e processamento agrícola do mundo. Nossa amplitude, profundidade, insights, instalações e expertise logística nos conferem capacidades incomparáveis para atender às necessidades de alimentos, bebidas, saúde e bem-estar, e muito mais. Da semente da ideia ao resultado da solução, enriquecemos a qualidade de vida em todo o mundo. Saiba mais em

Número da Requisição
103747BR

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