Lead Consultant, Techno Functional Support

2 semanas atrás

Uberlândia, Minas Gerais, Brasil Genpact Tempo inteiro

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of LeadConsultant, Techno Functional Support

In this this role, you would be primarily responsible for supporting and enhancing a few of the following tools - MastersafDFE, One Source Tax One, eComex, Comex Recof.

Responsibilities

Production support.

Proven experience in Brazil localization

Business English is mandatory apart from native Portuguese skill.

Need to take transition from existing team.

Address/Resolve user's issues raised via ServiceNow ticket within the stipulated time/SLA.

Follow the defined processes.

Collaborate with ERP (inbound/outbound) as needed to resolve issues.

Prepare, Participate in status report/meetings.

May need after hours support in case of critical issues (very rare).

In general, no travel is expected as part of the job.

Remote location-based work is acceptable.

Open to learn new tools, skills as needed on the job by leveraging their experience, expertise.

Qualifications we seek in you

Minimum Qualifications

B.E./ B. Tech/ MCA or equivalent

Preferred Qualifications/ Skills

Experience as a Techno Functional consultant in any or a few of the following tools - MastersafDFE, One Source Tax One, eComex, Comex Recof.

Experience with GIT and windows form.

Experience with html, CSS, JavaScript, jQuery, LINQUE.

Ability to communicate, friendly and cultural behaviour during customer contact and should have strong customer focus.

Strong written and verbal communication skills.

Flexible to work in shifts on rotation basis.

Willingness and ability to multi-task.

Willingness to learn the Product/Platform and associated technologies.

Should be able to handle client call, manage & mentor team.

Ability to be learn and apply new processes and tools.

Technical understanding of products/services and/or ecosystem being supported.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobLead Consultant

Primary LocationBrazil-Uberlandia

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJan 5, 2026, 11:23:39 PM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time

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