
ACES Program Manager
1 dia atrás
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
As the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our Fulfillment Centers, Sort Centers, and Last Mile network.
You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure. You will work with your peers at other Transportation ACES units (AMZL and Sort Center) to ensure the scalability of end-to-end processes and quality control.
Key job responsibilities
Your Core Activities And Responsibilities Include
- being the Subject Matter Expert (SME) on all operational processes
- leading process integration efforts across the network and at carriers
- leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.
- owning and managing change on a granular level
- performing audits to ensure continuous SOP adoption and eliminate defects and deviations
- work with teams at AMZL and Sort Center ACES to identify opportunities for improvement
- make sure that we are always delivering the best possible service to our customers
- create and own the program's strategy and planning cycles, including financial and organizational themes
A day in the life
You Will Be Working Closely With All Ops Teams To Offer Support And Expertise And Gain An Insight Into Bottlenecks And Opportunities For Improvement. Some Of These Teams Include
- Station Ops
- Last Mile team
- Sort Center team
- Learning
- Finance
- HR
- Loss Prevention
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About The Team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
Basic Qualifications
- Bachelor's degree
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Advanced English Level
- Prior experience in Operations environment
- Prior experience with continuous improvement (e.g., Lean Six Sigma or equivalent)
- Advanced skills in Project/Program Management
Preferred Qualifications
- Master's degree, or MBA in supply chain, logistics, or operations
- Lean Six Sigma certification (e.g., Black Belt)
- Experience managing direct or indirect reports/stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
ACES Program Manager
Há 5 dias
Greater São Paulo Area, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoDescriptionAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages...
-
ACES Program Manager
Há 5 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our...
-
ACES Program Manager
Há 5 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$104.000 - R$156.000 por anoDESCRIPTIONAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages...
-
ACES Program Manager
2 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroACES Program Manager - Middle Mile, Amazon Customer Excellence System (ACES) Join to apply for the ACES Program Manager - Middle Mile, Amazon Customer Excellence System (ACES) role at Amazon Overview As the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company. You will be responsible for...
-
ACES Program Manager
3 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroOverview ACES Program Manager for Middle Mile is the guardian of quality control at Amazon's ATS/Middle Mile. Responsible for the adoption and continuous improvement of Standard Operating Procedures and for cataloging and sharing SME-level process knowledge with stakeholders. This role collaborates with Operations, Learning, Finance, and other supporting...
-
ACES Program Manager
4 semanas atrás
Sao Paulo, Brasil Amazon Tempo inteiroAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our...
-
ACES Process Specialist
1 semana atrás
Greater São Paulo Area, Brasil Amazon Tempo inteiro R$80.000 - R$120.000 por anoDescriptionAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a...
-
Desperte a inovação com a ace
2 semanas atrás
São Paulo, Brasil Netvagas Tempo inteiroPrograma de Estágio ACE Estamos em busca de jovens talentos apaixonados pela ideia de criar o novo, desafiar os limites do possível e liderar as transformações que moldarão o futuro. Se você é movido pela vontade de fazer a diferença e possui um espírito inovador, este programa é feito para você. Na ACE, acreditamos que a inovação é a chave...
-
Program Manager
Há 5 dias
Greater São Paulo Area, Brasil Amazon Music Tempo inteiro R$104.000 - R$208.000 por anoDescriptionAmazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exclusive podcasts. Prime members get access to over 100 million songs in...
-
Senior Program Manager
Há 2 dias
Greater São Paulo Area, Brasil WEX Tempo inteiro R$120.000 - R$360.000 por anoAbout UsWEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.With over 5,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their...