ACES Program Manager
1 semana atrás
Overview ACES Program Manager for Middle Mile is the guardian of quality control at Amazon's ATS/Middle Mile. Responsible for the adoption and continuous improvement of Standard Operating Procedures and for cataloging and sharing SME-level process knowledge with stakeholders. This role collaborates with Operations, Learning, Finance, and other supporting functions to identify defects and opportunities, measure performance, and track changes. The program owner sets the roadmap, planning cycles, strategy, and structure for the ACES Middle Mile program and works with peers in other Transportation ACES units to ensure scalable, end-to-end processes and quality control. Key responsibilities Subject Matter Expert (SME) on all operational processes Lead process integration efforts across the network and with carriers Lead Continuous Improvement initiatives, Kaizens, Root Cause Analysis, and related activities Own and manage change at a granular level Perform audits to ensure continuous SOP adoption and to eliminate defects and deviations Collaborate with teams at AMZL and Sort Center ACES to identify opportunities for improvement Ensure delivery of the best possible service to customers Create and own the program's strategy and planning cycles, including financial and organizational aspects A day in the life You will work closely with all Ops teams to provide support and expertise, identifying bottlenecks and opportunities for improvement. Teams include: Station Ops Last Mile team Sort Center team Learning Finance HR Loss Prevention You will also partner with counterparts in other geographies to benchmark processes and ensure conformity with Amazon Standard Work. About the team The Amazon Customer Excellence System (ACES) team focuses on quality control and continuous improvement by monitoring metrics, raising performance standards, and supporting peers with subject matter expertise. The team also leads the adoption of new technology and procedures. Basic Qualifications Bachelor's degree Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Advanced English level Prior experience in an Operations environment Prior experience with continuous improvement (e.g., Lean Six Sigma or equivalent) Advanced skills in Project/Program Management Preferred Qualifications Master's degree, or MBA in supply chain, logistics, or operations Lean Six Sigma certification (e.g., Black Belt) Experience managing direct or indirect reports/stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Note: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
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ACES Program Manager
Há 6 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$104.000 - R$156.000 por anoDESCRIPTIONAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages...
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ACES Program Manager
Há 6 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our...
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ACES Program Manager
Há 6 dias
Greater São Paulo Area, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoDescriptionAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages...
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ACES Program Manager
Há 2 dias
Greater São Paulo Area, Brasil myGwork - LGBTQ+ Business Community Tempo inteiro R$80.000 - R$120.000 por anoThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be...
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ACES Program Manager
2 semanas atrás
Sao Paulo, Brasil Amazon Tempo inteiroAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our...
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São Paulo, Brasil Amazon Tempo inteiroACES Process Specialist, ACES (Amazon Customer Excellence System) BR Ops Apply for the ACES Process Specialist role at Amazon. As an ACES Process Specialist, you will guard quality control at Earth's most customer‑centric company, adopting and continuously improving Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last‑mile delivery arm....
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22 minutos atrás
Cajamar, Sao Paulo, BRA, Brasil Amazon Tempo inteiro R$80.000 - R$120.000 por anoAs a Inbound Process Manager for Amazon's Fulfillment Centers, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our FC network.You will work with teams across Operations, Learning, Finance,...
