Senior Product Designer

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work in multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.

We are looking for a Product Designer/Interaction Designer with experience in end-to-end design processes. The role requires communication skills in both English and Spanish, with the ability to hold professional conversations in an international environment (minimum upper-intermediate – B2

Job responsibilities

• You will contribute to the design of the end-to-end customer journey, from customer vision and product strategy through to the development of product roadmaps.
• Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems.
• You will facilitate workshops, develop unique design strategies for products, and take part in making strategic decisions at the portfolio level.
• You will contribute to planning and measuring business outcomes and customer metrics across the end-to-end customer journey.
• Identify and develop customer hypotheses in collaboration with both Thoughtworkers and our clients, to run product experiments and customer tests.
• Balance client and Thoughtworker expectations by clearly communicating business outcomes and customer value.
• Extend your expertise to teammates by supporting less-experienced designers when possible.
• Advocate the value of experience design to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups, and more.

Job qualifications Technical Skills

• You have a proven track record in product and experience design with skills in user research, service design, digital product design, interface design, and product strategy.
• You're comfortable leading and advising discovery and research activities for digital products and services, employing different methods and metrics to communicate customer and business value.
• You're an experienced storyteller able to clearly present your research methods, insights, and findings to your stakeholders.

Professional Skills

• You have communication skills in both English and Spanish, with the ability to hold professional conversations in an international environment (minimum upper-intermediate – B2).
• You're comfortable sharing design and research deliverables with your business stakeholders.
• You collaborate effectively within your team whilst having a wider influence with your clients and Thoughtworks.
• Clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your team.
• You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.
• A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, sharing skills and capabilities, and ensuring consistency in the quality of design.

Additional information:

Attach your résumé and portfolio in English in the designated fields at the time of application.

Other things to know Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30 years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.

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