Solutions Architect

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what's possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. Don't just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider's mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like 100Projects, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

As a Solutions Architect, you will play a critical role in ensuring the successful technical onboarding, integration, and expansion of our platform across strategic client accounts. You will act as a trusted technical advisor and solution partner, working hand-in-hand with our partners to accelerate implementation, resolve complex issues, and ensure long-term value from the Insider platform. You will collaborate with internal technical teams, product managers, and customer stakeholders to design scalable and efficient solutions tailored to the client's business and technical requirements. Your goal is to remove technical blockers, optimize architecture, and drive seamless platform adoption. Role Expectations: You are expected to bring a strong technical background, based on hands-on experience. You should be able to read and interpret API documentation, work with front-end technologies (HTML, CSS, JavaScript), and understand data flow and system architecture. You must be comfortable managing multiple technical onboarding projects in parallel and driving results across diverse stakeholders. Job Description

• Own the technical relationship with assigned accounts from onboarding through adoption and expansion.
• Proactively engage with client-side technical stakeholders to understand their infrastructure, digital transformation goals, and success metrics.
• Lead technical workshops and deep-dive architecture sessions to align Insider solutions with client business objectives.
• Run pilots and proof-of-concept (PoC) initiatives to demonstrate business value and drive successful production rollouts.
• Troubleshoot and resolve technical issues during implementation and ongoing use, in close collaboration with internal engineering and product teams.
• Escalate and manage technical blockers efficiently, facilitating solutions by leveraging cross-functional expertise.
• Advocate for customer needs and business use cases within the Insider product team.
• Share best practices to guide long-term customer strategy and help them maximize the impact of Insider solutions.

What we expect from you?

• Proven experience in complex technical solution design, system architecture, or implementation of SaaS platforms.
• Proven ability to build trusted relationships with senior IT leaders and influence technical decision-making in large or strategic client accounts.
• Strong project and stakeholder management skills, including experience with pilots, proof of concepts, and scalable deployments.
• Technical knowledge with cloud infrastructure, hybrid systems, and system integration best practices.
• Knowledge of one or more of the following technologies: JavaScript, HTML, CSS, REST APIs, XML, database technologies.
• Experience with marketing technologies, SaaS platforms, mobile applications, or API integrations is strongly preferred.
• Familiarity with webhooks, CDPs, or personalization engines is a plus.
• Excellent communication skills, both written and verbal, with the ability to translate complex technical ideas into actionable business solutions.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• "Tech Talks" with famous and groundbreaking people from the software world,
• to be part of an industry that's shaping the future of customer experiences. Don't believe us? Just ask Google,
• access and opportunity to gain a limitless network all over the globe
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring
• fun with the occasional team activities
• No Dress Code

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube, and Medium We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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