Sr. Business Analyst

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Role Overview:

The Business Analyst – Product Designer is a key member of the design team, partnering with business stakeholders and solution architects to deliver value-added features for sales, marketing, and billing teams. While the primary focus is on Service Sales CRM solutions, this role also provides exposure to a suite of enterprise applications. The BA transforms stakeholder visions into functional features, documents requirements, and works closely with development teams to bring solutions to life.

On a typical day you will:

• Assess business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.

• Facilitate requirements gathering and functional design sessions with business and technical stakeholders.

• Document detailed functional design specifications (epics, features, user stories).

• Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.

• Support QA and UAT test planning, execution, and bug triage.

• Present live product demonstrations and prepare release notes for end users.

• Assist with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.

• Contribute to change management through documentation, training, and stakeholder engagement.

What You Will Need to be Successful:

• Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.

• 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms.

• Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.

• Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams.

• Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.

• Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations.

Local Benefits or Selling Statement

This role offers the opportunity to work in a global environment, gaining exposure to local and international stakeholders. You will grow both business and technical skillsets while shaping CRM and enterprise applications that drive real impact across unique business streams.

Apply today to join us and build what's next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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