Operation EV Driver Lab Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid
Team Overview

As a Driver Lab Strategy and Projects Intern, you will work closely with our experienced team to support the development and execution of strategic initiatives and projects. This role requires a keen analytical mindset, attention to detail, and a passion for contributing to the success of the organization.

Role Responsibilities
1. Support for Daily Operational Activities

• Assist in monitoring and executing the day-to-day tasks of the operations team.
• Help organize orders, deliveries, logistics flows, or other operational processes.
• Handle internal requests and collaborate with other departments (sales, finance, customer service, etc.).

2. KPI Tracking and Reporting

• Update spreadsheets and dashboards for operational KPI tracking.
• Support the generation of periodic reports (daily, weekly, or monthly).
• Monitor process performance and help identify bottlenecks or inefficiencies.

3. Process Analysis and Improvement

• Assist in mapping and reviewing existing operational processes.
• Suggest improvements to increase efficiency, reduce costs, or eliminate rework.
• Help document procedures and workflows.

4. Systems and Tools Support

• Use internal systems (ERPs, CRMs, operational platforms) to input and update data.
• Support troubleshooting of system errors or inconsistencies in collaboration with relevant teams.
• Participate in testing and validating new tools or features.

5. Supplier and Partner Support

• Help communicate with suppliers and operational partners to coordinate tasks.
• Support tracking of contracts, deadlines, and deliveries related to operations.
• Monitor SLA performance of service providers.

6. Administrative and Organizational Tasks

• Assist in organizing files, documents, and internal controls.
• Support management of payments, purchase requests, or operational reimbursements (when applicable).
• Contribute to the general administrative upkeep of the operations area.

7. Participation in Special Projects

• Support the execution of continuous improvement or operational expansion projects.
• Attend alignment meetings and contribute with insights or analyses.
• Help track project timelines and deliverables alongside the team.

Role Qualifications

• Currently enrolled in a relevant undergraduate or graduate program (Business Administration, Management, Strategy, Engineering, or related field) with graduation from Dez/2026 to Dez/2027.
• Strong analytical skills with the ability to interpret and communicate data-driven insights.
• Excellent organizational and project management abilities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• intermediate knowledge in Python
• Effective communication skills, both written and verbal. (Portuguese and English)
• Proactive and self-motivated, with a willingness to take on new challenges and learn quickly.
• Intermediary english level

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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