Inside Sales Representative

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Inside Sales Specialist (Sales Development Representative - SDR) is responsible for engaging prospective customers through outbound channels, qualifying leads, and contributing directly to the growth of our customer base. This position plays a vital role in the sales pipeline by initiating meaningful conversations, understanding customer needs, and passing on qualified leads to the sales or account team. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.

• Outbound Customer Engagement

  • Conduct high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.

  • Present our solutions clearly and persuasively, tailored to the customer's context.

  • Manage follow-up cadences, ensuring timely and effective re-engagement with leads.

• Lead Qualification

  • Use discovery techniques to understand customer needs, pain points, and potential fit.

  • Assess lead quality and gather essential information for opportunity handoff.

  • Document all activities and outcomes accurately in the CRM system.

• Funnel Execution & Conversion

  • Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.

  • Support campaigns and A/B tests with timely and accurate execution.

  • Collaborate with team leaders to suggest script and message optimizations.

• BPO and Team Collaboration

  • Work in coordination with internal and outsourced teams to ensure seamless process execution.

  • Share best practices, insights, and feedback to support peer and team performance.

• Performance & Quality Discipline

  • Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.

  • Participate in regular training, quality assessments, and feedback sessions.

  • Maintain a professional and customer-centric tone in all communications.

Key Attributes We Value:

• High resilience and emotional intelligence; able to handle rejection without losing momentum

• Strong listening skills and curiosity

• Enthusiastic and high-energy communication style

• Team player who thrives in collaborative and fast-paced environments

Qualifications:

• 1+ year experience in sales, customer service, or CX-related positions

• Comfort with phone-based communication and CRM systems

• Basic understanding of sales funnels and customer lifecycle

• Strong organizational and time management skills

Preferred Skills:

• Experience using tools like HubSpot, Salesforce, or equivalent CRMs

• Familiarity with outbound campaigns and sales engagement platforms

• Exposure to high-volume outreach environments

Competencies:

• Resilience & Grit

• Active Listening & Communication

• Time & Priority Management

• Learning Agility

• Customer Orientation

What we really want to see in you:

• Strategic thinking with the ability to also go deep on the details and analysis. Hands on execution and continuous improvement mindset.

• Data, data and more data - Come with examples and show us with hard driven facts what you have accomplished in the past.

• Must be customer-centric and can develop creative solutions to various complex problems.

• Ownership and end to end accountability, with a protagonist attitude

• Clear examples in management roles where YOU drove change, innovated and motivated your team.

• We need team players, not solo artists. Tell us about your team's accomplishments

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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