Sales Operations and Commercial Excellence Manager

Job Description

You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Sales Operations and Commercial Excellence Manager

Company: B. Braun Labs Inc.

Job Posting Location: Rio de Janeiro, Rio de Janeiro, Brazil

Functional Area: Sales

Working Model: Hybrid

Requisition ID: 7640

We believe in a sustainable future with a sensitive eye to global changes, and to the individual needs of life that are our greatest purpose. We believe in innovation, and that together we will continue to live intensely our mission to save and protect lives around the world. We are working to build a more diverse and inclusive company. Our goal is to offer an environment of respect, contributing to reducing differences and developing activities and actions related to diversity, equity and inclusion.

Our commitment is to promote fair, transparent and inclusive selection processes, regardless of the gender, race, ethnicity, religion, age, sexual orientation or disability of the candidates who apply for our positions.

And if you, like us, are driven by saving lives and making customer success a constant growth, come and join our team

Key Responsibilities

• Lead the Commercial Excellence team, ensuring execution of operational mechanisms with Sales, including customer portfolio management, client segmentation, target deployment, and regular performance and profitability reviews.
• Oversee the Sales Operations and Equipment Management team, responsible for public sales, customer registration and billing, equipment availability, and contract management.
• Lead the Customer Relationship, CX, and Customer Committee teams, promoting a customer-first culture.
• Develop and implement the Commercial Operations and Excellence strategy aligned with business objectives.
• Design scalable, standardized, and governance-driven commercial processes, policies, and tools.
• Manage CRM and automation systems governance, ensuring data integrity and reliable insights for decision-making.
• Generate commercial intelligence through KPIs and dashboards, identifying opportunities for efficiency, conversion, and revenue growth.
• Ensure integration between Marketing, Sales, and After-Sales to strengthen the customer journey and commercial outcomes.
• Support strategic commercial planning, including goal setting, territory definition, and commission policies.
• Lead digital transformation projects within commercial operations, aligned with business evolution.
• Ensure service quality, SLA compliance, and effective resolution of customer demands to enhance experience and loyalty.
• Ensure compliance with legal and internal requirements, agility in responding to public bids, and maximization of public sales opportunities.
• Guarantee that contracts with clients, distributors, and partners are formalized, updated, and aligned with commercial guidelines, margins, and regulatory compliance.
• Ensure accurate control, movement, traceability, and optimization of assets under the area's responsibility.
  Lead and develop high-performance teams across commercial operations and excellence fronts.

Requirements

• Bachelor's degree in Business Administration, Engineering, Economics, or related fields.
• Solid experience in leadership roles within Sales Operations, Sales Enablement, or Commercial Excellence.
• Experience with pricing and sales channels.
• Proficiency in CRM tools (Salesforce, Dynamics), BI platforms (Power BI, Tableau), and SAP.
• Strong analytical skills and strategic mindset, data- and results-driven.
• Experience managing cross-functional teams and projects in complex environments.
• Excellent communication and stakeholder management skills.
  Fluent in English.

Preferred Qualifications

• Postgraduate degree or MBA.
• Experience in fast-growing companies (scale-ups, tech, industry, or services).
• Knowledge of agile methodologies, OKRs, and commercial performance frameworks.

To be part of and encourage the changes that we believe will make the world a better place to be.

Guardians of the clear objective that drives us: Lives

To be the link between the Sharing Experiences of yesterday, today and forever. Sponsors of the fruits of this connection for life

Recognize and invest in opportunities. To be part of the discovery of effective solutions and technologies that carry in their DNA the challenge of protecting and improving the health of people all over the world. This is the goal that unites us and makes us B. Braun.

The road we have traveled is our fuel for everything that we will build together from now on in this new world