Operations Manager

Company Overview:

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview:

We are looking for talented professionals to join our Offline Operations team within the Mobility business unit This is an exciting opportunity for individuals who are highly analytical, data-driven, and passionate about solving complex business challenges.

As an Operations Manager, you will play a key role in defining and executing business strategies, leading a high-performing team, and driving initiatives that directly impact driver experience. You will operate in a fast-paced and dynamic environment, where your leadership, problem-solving skills, and ability to translate data into actionable insights will be critical to achieving business goals.

Role Responsibilities:

• Driver acquisition operations & strategy: Define and monitor levers for driver base growth in cross-functional partnership
• Data-driven decision making: Leverage internal and external data to develop strategies that optimize operations, enhance efficiency, and driver base growth.
• Process & product improvement: Redesign workflows, propose product improvements, and ensure seamless operational execution.
• Team leadership: Manage and develop a team of specialists, providing tools, mentorship, and guidance to achieve objectives.
• Cross-functional collaboration: Act as a bridge between Operations, Customer Experience, Marketing, and other teams to align objectives and execute projects effectively.
• Culture & development: Cultivate a fun, inclusive, and growth-oriented team culture, balancing high performance with a supportive environment.

Role Qualifications:

• Bachelor's degree in Engineering, Statistics, Business Administration, Economics, or related fields.
• 3–6 years of experience in data analytics, operations, project management or strategy roles (experience in marketplaces, mobility, or tech is a plus).
• Proven experience managing and developing teams, with strong people leadership skills.
• Strong strategic vision combined with a hands-on mindset for execution.
• Proficiency in data analytics tools: advanced Excel; SQL knowledge is a plus.
• Excellent analytical and problem-solving skills, with the ability to translate insights into concrete actions.
• Strong communication and interpersonal skills, able to collaborate and influence across multiple stakeholders.
• Ability to prioritize tasks and manage multiple projects in a dynamic environment.
• Fluent English required; additional languages are a plus.
• An entrepreneurial spirit and sense of ownership, with a passion for driving results and building impactful solutions.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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