Operations Specialist

Job Description
About the Company
SuperSummary is transforming how millions of readers discover, understand, and connect with books. We're building the world's most comprehensive literature platform, combining nearly 10,000 expert-written Study Guides with interactive, innovative tools that make reading more engaging, rewarding, and fun.

Our AI-powered features help readers engage more deeply with texts, whether they're students tackling assignments, teachers preparing lessons, book clubs seeking richer conversations, or lifelong learners exploring new genres.

Founded over a decade ago, SuperSummary's website and mobile app have become trusted, go-to resources for curious readers worldwide. We're part of the Lift Ventures portfolio of EdTech brands (reaching over 250 million consumers to date) and are a fully remote yet highly collaborative global team of 30+ core members and 100+ freelancers united by curiosity, creativity, and a shared love of learning.

About The Job
This is a role for a true operations generalist—someone who enjoys building structure, running projects, and improving systems, and who also likes being close to the human side of the work. You're not an HR specialist, and you're not a behind-the-scenes systems engineer. You're someone who takes ownership, creates clarity, solves problems, and follows through—whether that means designing a better workflow, coordinating a team-building event, or handling a small but critical administrative task with care for the people affected by the outcome.

SuperSummary is growing fast, and we're expanding our Operations function to match. As Operations Specialist, you'll manage the team-facing systems and experiences that keep the company running smoothly as we inspire millions to engage deeply with the books they read.

Key Responsibilities

• Process Design & Improvement: Document and refine workflows. Identify inefficiencies through data analysis, test solutions, and implement improvements that scale with the company.
• Internal Communication & Knowledge Management: Maintain clear, accurate company information in Notion and Slack so teams know where to go, what's changing, and what's expected of them. Ensure updates reach the right audiences and information architecture supports team efficiency.
• Team Engagement & Culture: Coordinate celebrations, events, and All Hands meetings with clear goals, logistics, and follow-through to build connections across our distributed team. Partner with the Operations Manager and leadership to design programs that foster growth, recognition, and belonging.
• HR Administration (lightweight but critical): Administer and maintain workflows in Rippling and Deel for both U.S. employees and global contractors, ensuring accuracy and compliance.
• Onboarding & Offboarding: Lead logistics for new hires and departures: administrative recruitment support, welcome sessions, tool setup, documentation, and access management. Deliver a seamless, trustworthy first and last impression.
• Data & Reporting: Prepare and maintain workforce data, metrics, and surveys, and surface insights for leadership review. Identify trends and flag insights that inform strategic decisions.
• Cross-Functional Collaboration: Partner with company leadership — the Executive Team, Finance, and Department Heads — on team-facing workflows, budgeting, and company-wide initiatives.

Job requirements

What You Bring

• 3+ years in cross-functional operations roles spanning systems, coordination, and team support
• Experience coordinating operations across distributed teams in multiple time zones
• Strong analytical and systems thinking skills—you confidently take on problems with incomplete information, determine what data to collect, then use insights to improve or standardize processes
• Exceptional attention to detail with initiative to proactively identify and solve problems before they escalate
• Excellent communication skills—you balance different audiences, close loops, and keep stakeholders informed; you're also comfortable being visible, responsive, and human in a remote-first environment
• Bias toward action and operational ownership—you move from analysis to execution and follow-through
• Comfortable using AI tools to streamline workflows and surface insights
• Adaptable and resourceful in ambiguous or changing environments

Ideal Candidates Also Have

• Experience balancing systematic processes with culture-building and team engagement or L&D initiatives
• Track record hosting meetings or presentations that align teams and energize participation
• Strategic mindset—you connect internal-team work to broader business goals
• Collaborative, charismatic working style that builds trust across all levels

Perks & Benefits

• Work with a U.S.-based company and a distributed, global team that's been remote-first since 2018
• Flexible PTO and wellness benefits that support you and your family
• Workspace improvement stipend to set up your ideal remote environment
• Inclusive culture where your ideas move the business forward

EEOC Statement
SuperSummary supports workplace diversity and does not discriminate on the basis of age, race, national origin, religion, gender identity or expression, sexual orientation, pregnancy, physical or mental disability, or any other protected class.

We welcome diverse perspectives and are dedicated to fostering an inclusive workplace where everyone can grow and thrive. We understand that candidates may not meet every requirement in the job description, but we strongly encourage individuals from all backgrounds to apply. If you're passionate about this role and our mission, even if your experience doesn't perfectly match, we'd love to hear from you and explore how you can contribute to our team.