Senior Technical Writer

Há 3 dias

Remoto, Brasil Segura Tempo inteiro R$90.000 - R$120.000 por ano

We are looking for a strategic Senior Technical Writer to architect the user experience of our documentation. Your primary mission will be to transform our technical content from a collection of articles into a cohesive, intuitive, and highly usable journey for our global users. You will analyze how customers find and use information, identify and eliminate friction points, and build a world-class content ecosystem for our Privileged Access Management (PAM) products. This role is perfect for a writer who thinks like a UX designer and wants to own the information architecture that drives customer success.

Responsibilities

  • Architect the end-to-end documentation journey, mapping user flows and transforming fragmented content into cohesive, intuitive pathways that guide users from novice to expert.
  • Author clear, user-centered documentation that simplifies complex workflows, covering multiple personas (end users, admins, security engineers, support agents).
  • Champion and implement modern documentation practices, including structured authoring and a Docs-as-Code workflow (Git, Markdown, CI/CD), to ensure content is scalable, consistent, and easy to navigate.
  • Define and evolve our information architecture, templates, and style guides to create a unified voice and a predictable structure across all content.
  • Become the voice of the user by analyzing support tickets, customer feedback, and content analytics to identify pain points and drive data-informed improvements to the content experience.
  • Lead content audits and strategic initiatives to eliminate outdated, redundant, and fragmented content that disrupts the user flow.
  • Partner closely with Product, Engineering, QA, and Support in an Agile environment to ensure documentation is an integral part of the product development lifecycle, not an afterthought.
  • Serve as a reference point for the team in matters of content quality, usability, editorial standards, and long-term content strategy.
  • Mentor other writers on best practices for user-centered writing and information architecture.

Qualifications (Must Have)

  • Bachelor's degree in Technical Communication, Information Architecture, UX Design, Journalism, or a related discipline.
  • 4+ years of experience in technical writing, content strategy, or content design, with a portfolio that demonstrates a focus on user journeys and information architecture.
  • Proven experience solving complex content usability problems (e.g., reorganizing a large documentation set, creating a new information architecture).
  • Strong understanding of Git, Markdown, and the principles of modern, agile documentation workflows.
  • Demonstrated ability to use user feedback, analytics, and support data to make content decisions.
  • Exceptional communication and interpersonal skills, with the maturity and accountability to drive cross-team initiatives.

Nice to Have

  • Deep understanding of content strategy frameworks like Diátaxis, topic-based authoring, or other structured documentation models.
  • Experience with AI-assisted writing, content linting tools, or building automation pipelines.
  • Knowledge of cybersecurity concepts and/or Privileged Access Management (PAM) is a strong asset.
  • Experience writing or designing in-product text (microcopy)."

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