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Order Management Lead
Há 2 horas
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cepheid, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world's most complex health challenges. Together, we bring MORE change to the world.
Learn about the Danaher Business System which makes everything possible.
The Order Management Lead is responsible for supporting a team of Sales Order Specialists responsible for handling customer inquiries, processing global quotes and sales orders, and fostering strong customer relationships. This role ensures Cepheid customers receive consistent, exceptional service experience. The position requires sound judgment in tactical decision-making and a strong focus on driving employee engagement and empowerment.
This position reports to the Senior Manager, Business Operations and is part of the Order Management located in Sao Paulo and will be fully remote.
In this role, you will have the opportunity to:
- Drive Team Performance & Compliance: Positively impact service, quality, and timeliness goals; maintain training programs for professionalism and ensure adherence to complaint management requirements.
- Optimize Processes & Solve Issues: Apply DBS or other process improvement methodologies to enhance workflows and use analytical skills to resolve technical problems and procedural conflicts.
- Leverage Data & Provide Feedback: Build and utilize timely reporting (metrics, KPIs, Bowlers) to drive corrective actions and collaborate with the manager to deliver feedback on employee performance and customer interactions.
The essential requirements of the job include:
- Compliance & Technical Expertise: Deep knowledge of Sarbanes-Oxley (SOX) compliance for sales order administration and experience with EDI (GHX preferred).
- Systems & Tools Proficiency: Expert in ERP and CRM platforms (SAP and preferred)
- Leadership & Talent Development: Skills in assessing talent, hiring, performance feedback, mentoring, and professional development.
- Collaboration: Proven ability to communicate and collaborate effectively with different levels of leaders across the organization.
It would be a plus if you also possess previous experience in:
- Bachelor's degree with 2+ years' experience in relevant work experience.
- Fluent in written and spoken English (additional languages would be an advantage – French, Spanish)
- Expert knowledge of Microsoft Office, ERP, CRM and EDI systems.
Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit
