Project Manager

1 semana atrás

Rio Grande do Sul, Brasil Zelh Tempo inteiro US$80.000 - US$120.000 por ano

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy

We're seeking a solution-oriented and organized Project Manager who can operate as a "traffic controller" for field operations while ensuring exceptional customer service and communication. As a leader, you'll play a critical role in leading large-scale logistics and technology installation projects — both in facilities and fleet vehicles — across the U.S. You will coordinate and support field technicians, manage customer expectations, and ensure timely, high-quality project delivery.

Your responsibilities will include:

  • Managing day-to-day operations and scheduling for 10–20 field technicians.
  • Overseeing office and in-vehicle technology installation projects (5,000–10,000 units).
  • Acting as the key escalation point between technicians, customer support, and clients.
  • Developing and maintaining project schedules within deadlines and budgets.
  • Communicating proactively with clients, providing updates, reports, and resolutions.
  • Defining and improving internal escalation and issue-tracking workflows.
  • Supporting the future integration of app-based issue reporting systems.
  • Maintaining accurate service documentation and ensuring Velogic data accuracy.
  • Assisting with billing and reporting for service agreements and time & materials services.

Working conditions:

  • Working schedule - M-F 8 am-5 pm EST
  • A supportive team
  • Competitive Salary in USD
  • Remote or office mode of work
  • 10+ business days of paid time off
  • English courses

  • Equipment provided

  • 2+ years of project management experience (preferably in logistics or tech installations).

  • Proven experience in logistics, particularly in trucking, support, or sales on the US logistics market.
  • Fluency in English (spoken and written) is a must.
  • Strong communication and organizational skills.
  • Proven ability to manage schedules and large-scale deployments.
  • High attention to detail and commitment to customer satisfaction.
  • Experience with conflict resolution and priority management.
  • Salesforce or CRM experience strongly preferred.
  • Post-secondary education preferred.
  • Project Management certifications (PMP, PMI-SP, PSP) are a plus.
  • Flexibility to adapt to changing demands and workflow systems.

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