Customer Service Team Leader

Há 2 dias

Rio Grande do Sul, Brasil NORMA GROUP Tempo inteiro R$80.000 - R$120.000 por ano

If you like change, change to us

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great

About us

NORMA Group is leader in Engineered Joining Technology, providing clamps, connectors and fluid technology to over 10,000 customers in a range of industries. What makes NORMA Group who we are: leaders with expertise, dedication and drive to pursue ideas, and by doing so, change the world.

Today we are ~7,700 people strong, enriched by our diverse backgrounds and perspectives. We have a solid network of manufacturing facilities, sales and distribution sites so we can be close to our customers.

About our culture

At NORMA we truly live according to our values: Enjoy speed, adapt fast, take action Within our modern workspaces we cultivate intercultural collaboration, encourage creativity and are brimming with passionate people who love what they do.

But we know life isn't just about work. It's about balance. And our flexible approach enables working hours that fit your life.

Main responsibilities:

  • Develop and implement customer service policies and procedures.
  • Monitor customer service specialist' performance and provide ongoing coaching and feedback.
  • Resolve customer complaints and inquiries in a timely and efficient manner.
  • Analyze customer service trends and recommend improvements.
  • Train and onboard new customer service specialist.
  • Monitor customer service specialist' adherence to company policies and procedures.
  • Ensure customer service specialist' maintain a high level of customer service.
  • Prepare and analyze customer service reports.
  • Foster an environment of collaboration and teamwork among customer service specialist.

Your Profile:

  • More than 10 years experience in sales support/ customer service departments.
  • 3-5 years team management experience in sales support/ customer service area.
  • Experienced in customer relationship.
  • Experienced to work with international teams.
  • Familiar with customer RFQ process, price management.
  • Excellent leadership and organizational skills.
  • Strong communication, problem-solving, and decision-making skills.
  • Able to handle multiple tasks and prioritize effectively.
  • Able to motivate and mentor customer service specialists.
  • Knowledge of customer service software and ERP systems.
  • Fluent in written and spoken English; proficiency in an additional language is a strong plus.

Contact for this position: Dimitrije Zorić

NORMA Group Human Resources

Edisonstraße 4

63477 Maintal, Germany

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