ProCare (Debt/Collections Analyst) - Referrals

Há 6 dias

Salvador, Bahia, Brasil Janie Tempo inteiro
Account Collections Analyst
We are seeking a detail-oriented and communicative Account Collections Analyst to support payment follow-ups, account reconciliation, and administrative tasks. This role requires strong communication skills, high attention to detail, and the ability to manage sensitive financial conversations professionally. The ideal candidate is comfortable working in a fast-paced environment, handling multiple accounts, and collaborating with internal teams to resolve payment-related issues efficiently.
Key Responsibilities Manage and follow up on outstanding payments and account balances Communicate with clients professionally via phone and email regarding balances, payment plans, adjustments, and account status Maintain accurate and up-to-date records of client interactions, payment activity, and account notes Perform administrative and operational tasks, including data entry and document handling Support general office and back-office activities related to collections and account management Work closely with internal teams (finance, operations, customer support) to resolve account discrepancies and issues efficiently Ensure compliance with internal processes, policies, and communication standards
Required Qualifications: Fluent or native English with strong communication skills and professional vocabulary (mandatory) At least 6 months of experience working as a Collections Analyst, Debt Collector, or similar role in a BPO, e-commerce, healthcare, or related industry Proven ability to handle administrative tasks and manage detailed financial records Strong organizational skills and attention to detail Comfortable communicating with clients regarding sensitive financial matters
Preferred Qualifications Healthcare collections or healthcare debt experience (strong plus) Spanish proficiency (strong plus) Experience working with CRM systems, billing platforms, or collections tools
Soft Skills & Competencies Professional, calm, and empathetic communication style High level of accountability and reliability Ability to manage multiple tasks and priorities effectively Strong problem-solving mindset and collaboration skills Comfortable working in structured processes and meeting deadlines
What We Offer Stable full-time schedule aligned with PST business hours Opportunity to work in a structured, professional environment Exposure to cross-functional collaboration and growth within operations and finance teams
Work Schedule Monday to Friday | 8:00 AM – 5:00 PM (PST)

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