Lider de Turno, BR Operations

The First Mile team is seeking a SPC Shift Manager to join our Seller Processing Center in Osasco-SP.

Do you want to work hard, have fun, and make history? If so, Amazon could be the right career move for you.

Our logistics teams are transforming the way we serve customers around the world—tackling some of the biggest challenges in the industry. Whether delivering small items or large shipments, we create solutions to ensure we fulfill our promise to customers globally.

As an SPC Shift Manager, you will oversee operations in our Seller Processing Center, leading Team Leads, Operators, and Delivery Service Providers, while managing external agency relationships and performance. You'll work in a highly collaborative, start-up-like environment where innovation is encouraged and the best ideas are put into action.

To succeed in this role, you must thrive in a fast-paced, dynamic, and sometimes ambiguous environment, with a strong focus on quality and customer obsession. If you have experience in a demanding, ever-changing industry and are ready to make an impact, we'd love to hear from you.

Key job responsibilities

The role entails:

• Being based in one of our SCP's, in night and day shifts. Amazon runs a 24/7 operation, therefore working in shifts will form part of this role, it can also include weekends and holidays.
• Overseeing the operation that focuses on the pickup of Amazon orders from sellers and send then to the last mile stations to deliver to customers
• Supporting your team of operational leaders in daily management of the SPC. This will include allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
• Working with KPIs such as On Time Dispatch, First Day Pickup Success and enhancing customer service.
• Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
• Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
• Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.
• Providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
• Mapping business requirements, understanding business process, studying and analyzing workflows and designing solutions.
• Continuously utilize software and hardware tools to ensure normal day to day operations. Ensuring associates have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
• Availability to work a variety of hours as business demands, including overnight, weekends and holidays

BASIC QUALIFICATIONS

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Employee and performance management experience
• Fluent in Portuguese and intermediate in English

PREFERRED QUALIFICATIONS

• Performance metrics, process improvement or lean techniques experience

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